At a Glance
- Tasks: Lead a passionate team to deliver exceptional coffee experiences and drive store performance.
- Company: Join Costa Coffee, the nation's favourite coffee shop with a vibrant team culture.
- Benefits: Enjoy competitive salary, free drinks, discounts, and great career progression opportunities.
- Other info: Flexible full-time role with excellent training and development support.
- Why this job: Be part of a dynamic environment where your leadership can make a real difference.
- Qualifications: Experience in hospitality management and a passion for coffee and customer service.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Here at Costa Coffee we are all about passion, energy and teamwork, serving memorable moments for every one of our customers. As a Store Manager you'll be working for the nation's favourite coffee shop, you will enjoy brilliant training and amazing benefits so that you enjoy Costa Coffee as much as our customers do. You will do this by taking your store to new heights, driving energy and passion in your team.
What we offer:
- Competitive starting salary.
- Great opportunities to progress and develop.
- Free handmade drinks and 50% discount on food and bottled drinks (whilst on shift).
- Company pension scheme and matched contributions.
- Great Managers incentive schemes including various bonus schemes.
About the role:
It is all about coffee, but not any coffee it's Costa Coffee! You'll perfect your craft through amazing training, taking care to make every customer experience an awesome one. You will take accountability of the profit and loss for the store and look to maximise where possible. To add to the list, you will be responsible for:
- Efficient management of the store operation, ensuring we deliver the best coffee experience to our customers.
- Plan and coordinate weekly rotas, shifts and staff holidays.
- Driving sales growth through working with your team to maximise key sales areas and KPIs.
- Effective financial management of your store P&L working to productivity and gross profit targets.
- Developing your team and ensuring that all team members receive the best training in-store supplemented through the online learning platform.
- Support your team by motivating, coaching, engaging and managing your team to drive their performance and deliver excellent customer service and store standards.
- Manage the stock and order systems for food & consumables ensuring that the store has 100% supply of items for the customer.
- Ensure the store is operated adhering to all company standards, policies & procedures.
- Ensure that all brand standards are delivered throughout the shift to ensure complete customer satisfaction - completing all relevant checks, standards, food & health and safety checks and taking necessary remedial action or escalating as required.
- Implement and maintain the Statutory and Company standards of hygiene, health and safety and take any action as is necessary.
What we are looking for:
An experienced general or deputy hospitality manager from a preferred branded background that has a passion for people, a flair for great service and attention to detail. This is a full-time role so candidates must have a fully flexible approach to work. Having the passion for coffee and people would just be the start of what we're looking for (but that's the obvious bit!). The other skills we would be looking for are:
- A leader with coaching experience, remember you are leading from the front!
- A commercial mind with the ability to think ahead and see the bigger picture, maximizing every sales opportunity.
- A brand ambassador who ensures great attention to brand standards.
- An ambitious character who wants to be part of our growth journey.
- Ability to thrive under pressure and execute with pace.
- Experience of managing and developing teams.
Store Manager - Costa Coffee Northwood employer: CC SOAR GROUP
At Costa Coffee, we pride ourselves on fostering a vibrant work culture that thrives on passion, teamwork, and the pursuit of excellence. As a Store Manager in Northwood, you'll benefit from competitive pay, comprehensive training, and generous perks like free drinks and discounts, all while leading a dedicated team to create memorable customer experiences. With ample opportunities for career progression and a supportive environment, Costa Coffee is the perfect place for those looking to grow and make a meaningful impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Costa Coffee Northwood
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Costa Coffee's values and mission. This way, you can show how your passion for coffee and people aligns perfectly with their vibe.
✨Tip Number 2
Practice your leadership stories! Think of times when you've motivated a team or turned around a tough situation. These real-life examples will help you shine during the interview and prove you're the right fit for managing a busy store.
✨Tip Number 3
Be ready to discuss numbers! Since you'll be handling profit and loss, brush up on your financial management skills. Show them you can think commercially and maximise sales opportunities like a pro.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our Costa Coffee family!
We think you need these skills to ace Store Manager - Costa Coffee Northwood
Some tips for your application 🫡
Show Your Passion for Coffee:When you're writing your application, let your love for coffee shine through! Share any experiences you've had in the coffee industry or how you enjoy making memorable moments for customers. We want to see that energy and enthusiasm!
Highlight Your Leadership Skills:As a Store Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about times you've motivated or coached a team to success. We’re looking for someone who can drive passion and performance!
Be Specific About Your Achievements:Don’t just say you’ve managed a store; give us the details! Mention specific KPIs you’ve hit or how you’ve improved sales. Numbers speak volumes, and we love to see how you’ve made an impact in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join the Costa Coffee family!
How to prepare for a job interview at CC SOAR GROUP
✨Know Your Coffee
Before the interview, brush up on your coffee knowledge! Understand the different types of coffee drinks Costa offers and be ready to discuss your favourites. This shows your passion for the product and aligns with the company's focus on delivering an exceptional coffee experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your team or improved performance. Highlighting your coaching experience will resonate well, as they’re looking for someone who can lead from the front.
✨Understand Financial Management
Familiarise yourself with basic P&L concepts and how they apply to a retail environment. Be ready to discuss how you would manage costs and drive sales growth. This demonstrates your commercial mindset and ability to think strategically about the store's success.
✨Emphasise Team Development
Costa Coffee values team development, so come prepared with ideas on how you would train and motivate your staff. Share specific strategies you've used in the past to engage your team and ensure they deliver excellent customer service.
