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- Tasks: Lead a passionate team to deliver exceptional coffee experiences and drive store performance.
- Company: Join Costa Coffee, the nation's favourite coffee shop with a vibrant culture.
- Benefits: Enjoy competitive salary, free drinks, discounts, and great career progression opportunities.
- Why this job: Be part of a dynamic team that values passion, energy, and teamwork in every cup.
- Qualifications: Experience in hospitality management and a love for coffee and customer service.
- Other info: Flexible full-time role with excellent training and growth potential.
The predicted salary is between 30000 - 42000 £ per year.
Here at Costa Coffee we are all about passion, energy and teamwork, serving memorable moments for every one of our customers. As a Store Manager you will be working for the nation's favourite coffee shop. You will enjoy brilliant training and amazing benefits and you will drive your store to new heights by energising and inspiring your team.
What we offer:
- Competitive starting salary.
- Great opportunities to progress and develop.
- Free handmade drinks and 50% discount on food and bottled drinks (while on shift).
- Company pension scheme and matched contributions.
- Great Managers incentive schemes including various bonus schemes.
About the role:
It is all about coffee, but not any coffee – it’s Costa Coffee. You’ll perfect your craft through excellent training, ensuring every customer experience is exceptional. You will take accountability for the store's profit and loss and strive to maximise performance. You will be responsible for:
- Efficient management of the store operation, delivering the best coffee experience to customers.
- Plan and coordinate weekly rotas, shifts and staff holidays.
- Drive sales growth by working with your team to maximise key sales areas and KPIs.
- Effective financial management of the store P&L, working to productivity and gross profit targets.
- Developing your team and ensuring all team members receive the best in-store training, supplemented through the online learning platform.
- Support your team by motivating, coaching, engaging and managing performance to deliver excellent customer service and store standards.
- Manage stock and order systems for food and consumables to ensure 100% supply for customers.
- Ensure the store operates in line with company standards, policies & procedures.
- Ensure brand standards are delivered throughout the shift to achieve complete customer satisfaction, including relevant checks, standards, food & health and safety checks, and taking remedial action or escalating as required.
- Implement and maintain statutory and company standards of hygiene, health and safety, and take necessary actions.
What we are looking for:
An experienced general or deputy hospitality manager from a preferred branded background who has a passion for people, a flair for great service and attention to detail. This is a full-time role, so candidates must have a fully flexible approach to work. Having the passion for coffee and people would just be the start of what we’re looking for (but that’s the obvious bit!). The other skills we would be looking for are:
- A leader with coaching experience – remember you are leading from the front!
- A commercial mind with the ability to think ahead and see the bigger picture, maximizing every sales opportunity.
- A brand ambassador who ensures great attention to brand standards.
- An ambitious character who wants to be part of our growth journey.
- Ability to thrive under pressure and execute with pace.
- Experience of managing and developing teams.
Store Manager - Costa Coffee Northwood Hills in London employer: CC SOAR GROUP
Contact Detail:
CC SOAR GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Costa Coffee Northwood Hills in London
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Costa Coffee's values and mission. This will help you connect with the team during your chat and show that you're genuinely interested in being part of their coffee-loving family.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Store Manager, especially your leadership skills and ability to drive sales growth.
✨Tip Number 3
Show off your passion for coffee! During the interview, share your favourite coffee experiences or what excites you about working at Costa Coffee. This will help you stand out as someone who truly cares about the brand and its customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you fresh in their minds.
We think you need these skills to ace Store Manager - Costa Coffee Northwood Hills in London
Some tips for your application 🫡
Show Your Passion for Coffee: When writing your application, let your love for coffee shine through! Share any experiences that highlight your enthusiasm for the beverage and how it connects to your customer service skills.
Highlight Your Leadership Skills: As a Store Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about times you've motivated or coached others, and how you’ve driven performance in previous roles.
Be Specific About Your Achievements: Use numbers and examples to back up your claims. Whether it's sales growth or team development, specific achievements can really make your application stand out. We love seeing how you've made an impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to see your application and get to know you better. Plus, it shows you're serious about joining the Costa Coffee family!
How to prepare for a job interview at CC SOAR GROUP
✨Know Your Coffee
As a Store Manager at Costa Coffee, you’ll need to show your passion for coffee. Brush up on different coffee types, brewing methods, and the Costa Coffee brand story. This knowledge will not only impress your interviewers but also demonstrate your commitment to delivering an exceptional customer experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated staff, resolved conflicts, or improved performance. Highlighting your coaching experience will resonate well, as they’re looking for someone who can lead from the front and inspire their team.
✨Understand Financial Management
Familiarise yourself with basic financial concepts related to profit and loss, productivity, and gross profit targets. Be ready to discuss how you’ve managed budgets or driven sales growth in previous roles. This will show that you have a commercial mind and can think strategically about the store’s performance.
✨Emphasise Customer Service Excellence
Costa Coffee prides itself on delivering memorable moments for customers. Prepare to discuss how you’ve ensured high standards of customer service in your previous roles. Share specific examples where you went above and beyond to enhance the customer experience, as this aligns perfectly with their values.
