Head of Operations in London

C&C Search is currently recruiting a Head of Administration / Operations for a highly respected, purpose-led organisation, offering a senior leadership role with significant influence across the business. They are looking for someone who has worked within a Not-For-Profit or purpose led organisation in a similar role that covered people management and operations. This offering is a strong leadership role, excellent benefits, hybrid working and the opportunity to shape and lead core operations at a strategic level.

This organisation operates in a complex, externally facing environment, working closely with senior stakeholders to influence outcomes and deliver long-term impact. Seeking an Operations Director who will oversee business Operations, Administration, IT and HR Management.

Position: Head of Administration / Operations – reporting directly to the Chief Executive, with responsibility for leading the operations and administration function and managing a small operations team.

Hybrid set up: 2 - 3 days in the London office.

Benefits: Competitive benefits package, inclusive and healthy work-life balance, flexible hybrid working, supportive leadership team, strong organisational values, and a collaborative culture.

What they do: This organisation is a well-established, not-for-profit organisation that works closely with senior stakeholders to influence outcomes and deliver long-term impact.

Company culture and what makes them great to work for: This is a values-driven, inclusive and purpose-led organisation with a collaborative and professional culture. Employees are trusted, supported and empowered, with a strong emphasis on wellbeing, flexibility and high-quality work. The Operations Director will be a highly trusted senior leader with real influence across the organisation, combining strategic oversight with hands-on delivery.

Key responsibilities:

• Lead, mentor and develop the operations and administration team, setting clear priorities, objectives and ways of working.
• Oversee the smooth and effective running of all core operational, administrative and office functions.
• Act as a senior escalation point for complex or sensitive operational and administrative matters.
• Serve as the primary internal lead for outsourced HR, Finance and IT providers, ensuring strong governance, service quality and effective controls.
• Manage financial planning, budgeting, forecasting and performance monitoring, working closely with finance partners.
• Oversee workplace management, health and safety, business continuity planning and operational risk management.
• Drive continuous improvement across systems, processes and ways of working to increase efficiency and resilience.
• Support senior leaders to operate effectively by ensuring high-quality executive and organisational support.

What background and experience are the company looking for?

• Proven experience in a similar role is essential, ideally within a not-for profit, consultancy or purpose led business.
• Strong financial and commercial acumen, with experience working with a FD or Management accountant to manage budgets, forecasts and financial performance.
• Confident people manager with experience leading and developing small teams.
• Experience working with outsourced HR, Finance and IT partners.
• High levels of discretion, professionalism and emotional intelligence.
• Excellent organisational judgement and stakeholder management skills.
• Advanced MS Office skills, including Excel, Word and PowerPoint.
• A calm, proactive and solutions-focused approach in a fast-paced environment.

Please apply online asap for this position, if your experience aligns and sounds like you!