Facilities and Operations Manager

C&C Search is currently recruiting a Facilities & Operations Manager for a highly respected, purpose-led organisation based in Central London. This Facilities & Operations Manager opportunity offers the chance to lead a multi-disciplinary facilities team, oversee a multi-occupancy building, work closely with senior stakeholders, and enjoy an excellent benefits package within a collaborative and supportive environment.

Position

Facilities & Operations Manager

Salary

£50,000 - £55,000

Hybrid set up

Fully office-based, 5 days per week

Benefits

Excellent benefits package

What they do

A globally recognised charitable organisation

Size of company

Global

Company culture and what makes them great to work for

This organisation is known for its exceptional culture, meaningful impact and long-term commitment to its people. Employees enjoy a collaborative, respectful and inclusive environment where ideas are valued and personal development is actively encouraged. The Facilities & Operations Manager will have significant autonomy, exposure to senior leadership and the opportunity to make a genuine impact on the operation and continuous improvement of a unique estate. The organisation places a strong emphasis on teamwork, learning, wellbeing and professional growth, making this an outstanding opportunity for a Facilities & Operations Manager looking to combine technical expertise with people leadership.

Key responsibilities for this Facilities & Operations Manager position

• Lead, develop and mentor a facilities team including an Assistant Manager and Maintenance Operatives
• Take ownership of all planned preventative and reactive maintenance across the site, ensuring building systems and infrastructure operate efficiently
• Manage contractors, suppliers and service providers, ensuring quality, compliance, value for money and adherence to agreed service standards
• Oversee building operations including maintenance, health & safety, security, cleaning and reception services
• Maintain compliance with statutory regulations and ensure all maintenance records, certifications and documentation remain up to date
• Manage facilities budgets, forecasts, procurement processes and supplier performance
• Present facilities updates, performance reports and project updates to senior stakeholders and committees
• Drive continuous improvement initiatives, sustainability programmes and operational efficiencies across the estate
• Support event operations and ensure facilities services are delivered seamlessly for large-scale events and activities
• Build strong relationships with internal stakeholders, tenants, estate partners and external contractors

What background and experience are the company looking for

• Strong facilities management and building maintenance expertise is essential
• Excellent technical knowledge of HVAC, electrical, plumbing, mechanical plant and critical infrastructure systems
• Previous experience leading and developing teams with a collaborative and approachable management style
• Experience managing contractors, suppliers and service delivery partners
• Strong knowledge of health & safety legislation, compliance requirements and building operations best practice
• Ability to explain technical information clearly to non-technical stakeholders
• Experience managing planned preventative maintenance programmes and maintenance strategies
• Commercially aware with strong budgeting, procurement and negotiation skills
• Confident communicator with excellent presentation and stakeholder management abilities
• Proactive, hands-on and solutions-focused approach with a passion for operational excellence and continuous improvement
• Strong IT skills including Microsoft Office and CAFM systems