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For Companies At a Glance
- Tasks: Lead global HR operations and enhance service delivery across multiple regions.
- Company: Dynamic investment management firm with a focus on innovation.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a diverse team committed to inclusion and continuous improvement.
- Why this job: Shape HR strategy while making a real impact in a global environment.
- Qualifications: 8+ years in HR, with leadership experience in shared services.
The predicted salary is between 110000 - 110000 £ per year.
This is a senior HR operations leadership role responsible for driving global HR service delivery across the UK, US, and additional regions. The Assistant Director will oversee a small team split between London and the US and report directly to the HR Operations Director. They will act as a hands-on team leader while also shaping strategy, governance, and continuous improvement for HR Shared Services.
Core Responsibilities
- Operational leadership of global HR Shared Services, ensuring consistent service delivery, SLA adherence, and a strong employee/manager experience across regions.
- Performance management using data to track volume, cycle time, backlog, and customer satisfaction, driving continuous improvement.
- Escalation leadership for complex service issues, coordinating with COEs and regional HR.
- Ownership of the global HR Knowledge Hub, including governance, content standards, taxonomy, lifecycle management, and audit practices.
- Driving knowledge governance and content accuracy, ensuring global consistency while accommodating local regulatory needs.
- Integration of knowledge into HR systems such as ServiceNow HRSD, case management, and virtual agent workflows.
- Continuous improvement and process standardisation, reducing repeat inquiries and improving self-service adoption.
Candidate Profile
- 8+ years HR experience with at least 3 years in HR shared services or HR operations leadership.
- Strong background in knowledge management, governance, and digital self-service.
- Experience with ServiceNow HRSD or similar platforms.
- Comfortable operating in a global or multi-regional environment.
- Ability to balance strategic thinking with hands-on operational leadership.
Ideal Fit
- Has led HR service delivery in a shared services model.
- Enjoys building structure, governance, and scalable processes.
- Is confident influencing COEs, regional HR, and technology partners.
- Can lead a small team while also driving global initiatives.
EEO Statement
At C&C Search, diversity, equity and inclusion are at the core of who we are and how we operate. We commit to fostering a culture of inclusion and belonging, ensuring that our work in recruitment and development reflects our communities and provides a fairer society.
Assistant Director - HR Shared Services employer: C&C Search
Contact Detail:
C&C Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Director - HR Shared Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR field, especially those who work in shared services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to HR service delivery and think of examples from your experience that align with their needs. We want you to shine!
✨Tip Number 3
Showcase your leadership skills during interviews. Talk about how you've driven continuous improvement in previous roles and how you can bring that expertise to the Assistant Director position. We love a hands-on leader!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talent that fits our vision for HR shared services.
We think you need these skills to ace Assistant Director - HR Shared Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that match the Assistant Director role. Highlight your HR shared services experience and any leadership roles you've held, as we want to see how you can drive our global HR service delivery.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about HR operations and how your background aligns with our goals. Be sure to mention your experience with knowledge management and digital self-service, as these are key for us.
Showcase Your Achievements: When detailing your past roles, focus on quantifiable achievements. Did you improve customer satisfaction or streamline processes? We love numbers and results, so make sure to include them to demonstrate your impact in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at C&C Search
✨Know Your HR Stuff
Make sure you brush up on your HR shared services knowledge. Understand the latest trends in HR operations and be ready to discuss how you've implemented improvements in previous roles. This will show that you're not just familiar with the basics, but that you can bring valuable insights to the table.
✨Showcase Your Leadership Skills
As an Assistant Director, you'll need to demonstrate your leadership capabilities. Prepare examples of how you've successfully led teams, managed performance, and driven operational excellence. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Familiarise Yourself with ServiceNow HRSD
Since experience with ServiceNow HRSD is a key requirement, take some time to understand its functionalities. If you have prior experience, be ready to share specific examples of how you've used it to enhance service delivery or improve processes. If not, do a bit of research to show your enthusiasm for learning.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle complex service issues. Think about past challenges you've faced in HR operations and how you resolved them. This will help you articulate your thought process and decision-making skills during the interview.