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- Tasks: Lead global HR service delivery and drive continuous improvement across regions.
- Company: Global investment management firm with a focus on innovation and collaboration.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a diverse team and thrive in a fast-paced, global setting.
- Why this job: Shape HR strategy and make a real impact in a dynamic, data-driven environment.
- Qualifications: 8+ years in HR, with leadership experience in shared services and knowledge management.
The predicted salary is between 110000 - 110000 £ per year.
This senior HR operations leadership role is responsible for driving global HR service delivery across the UK, US, and additional regions. The Assistant Director will oversee a small team split between London and the US and report directly to the HR Operations Director. They will act as a hands-on team leader while also shaping strategy, governance, and continuous improvement for HR Shared Services. The role is ideal for someone who has operated in HR shared services leadership, understands knowledge management, and is comfortable influencing across global HR, COEs, and technology teams.
Core Responsibilities
- Operational leadership of global HR Shared Services, ensuring consistent service delivery, SLA adherence, and a strong employee/manager experience across regions.
- Performance management using data to track volume, cycle time, backlog, and customer satisfaction, driving continuous improvement.
- Escalation leadership for complex service issues, coordinating with COEs and regional HR.
- Ownership of the global HR Knowledge Hub, including governance, content standards, taxonomy, lifecycle management, and audit practices.
- Driving knowledge governance and content accuracy, ensuring global consistency while accommodating local regulatory needs.
- Integration of knowledge into HR systems such as ServiceNow HRSD, case management, and virtual agent workflows.
- Continuous improvement and process standardisation, reducing repeat inquiries and improving self-service adoption.
The Assistant Director will act as a team leader, providing coaching, oversight, and operational direction across London and US-based team members.
Candidate Profile
- 8+ years HR experience with at least 3 years in HR shared services or HR operations leadership.
- Strong background in knowledge management, governance, and digital self-service.
- Experience with ServiceNow HRSD or similar platforms.
- Comfortable operating in global or multi-regional environments.
- Ability to balance strategic thinking with hands-on operational leadership.
Ideal Fit
- Has led HR service delivery in a shared services model.
- Enjoys building structure, governance, and scalable processes.
- Is confident influencing COEs, regional HR, and technology partners.
- Can lead a small team while also driving global initiatives.
- Thrives in a data-driven, continuous-improvement environment.
Company Overview: Investment Management. Size: Global.
Assistant Director - HR Shared Services employer: C&C Search Ltd
Contact Detail:
C&C Search Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Director - HR Shared Services
✨Tip Number 1
Network like a pro! Reach out to your connections in HR or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their HR shared services model and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in HR operations and knowledge management makes you the perfect fit for the Assistant Director role. Keep it concise but impactful – you want to leave them wanting to know more!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Assistant Director - HR Shared Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Assistant Director role. Highlight your HR shared services leadership experience and any relevant knowledge management expertise to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven global HR service delivery or improved processes in your previous roles.
Showcase Your Data Skills: Since we love data-driven decision-making, don’t forget to mention your experience with performance management and how you've used data to enhance customer satisfaction in HR operations. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at C&C Search Ltd
✨Know Your HR Shared Services Inside Out
Make sure you understand the ins and outs of HR shared services. Brush up on your knowledge management principles and be ready to discuss how you've implemented governance and continuous improvement in previous roles. This will show that you're not just familiar with the concepts, but that you can apply them effectively.
✨Data-Driven Decision Making
Since this role involves performance management using data, come prepared with examples of how you've used metrics to drive improvements in service delivery. Be ready to talk about specific KPIs you've tracked and how they influenced your decision-making process.
✨Showcase Your Leadership Style
As a hands-on team leader, it's crucial to convey your leadership style during the interview. Share stories that highlight your ability to coach and guide teams, especially in a hybrid environment. Discuss how you balance strategic thinking with operational tasks to inspire confidence in your leadership capabilities.
✨Familiarity with Technology Platforms
Since experience with ServiceNow HRSD or similar platforms is key, make sure you can discuss your familiarity with these tools. If you've integrated knowledge into HR systems before, share those experiences. This will demonstrate your technical competence and readiness to hit the ground running.