Transport Operations Manager 2026 in Shepton Mallet

About the Role

The job holder will be responsible to ensure the smooth management of the Transport Operation, with responsibility for the delivery of Cost, Customer Service, Legal Compliance, People KPIs as well as ensuring we deliver a balance working week – in line with company and legal standards and requirements. Responsibility for the Transport team and their development as well as the fleet and compliance on a day-to-day basis, supporting the management team as and when required.

Key Accountabilities

• Manage the usage of labour within the Transport team, adjusting plans to ensure tasks are covered effectively at optimal cost.
• Ensure all items delivered are to agreed customer specification with minimum wastage.
• Ensure that the department and depot achieve the company quality targets whilst operating within productivity targets.
• Ensure any operational costs are fully managed in accordance with the Operations Managers directive.
• Ensure absence is managed effectively to reduce a cost impact to the business.
• Manage vehicle damage to ensure we document and manage a reduction where possible.
• Manage stock loss in the department to ensure all stock loss is identified and controlled.
• Proactive communication with internal and external customers, line manager and customer service team regarding operational issues.
• Responsibility for the delivery of daily, weekly, and monthly plans to ensure customer and company needs are met.
• Implement effective change to facilitate customer requirements as required, through customer, crew, and stakeholder feedback.
• Ensure the depot fleet is operationally ready and compliant to the required standard to ensure continuity of supply to our customers.
• Responsible for preparing a detailed monthly report on the month’s performance and KPI’s.
• Through effective management of the Transport Team Leaders, ensure that the daily plans and working hours of the crews are analysed to facilitate optimal performance.
• Proactively manage team members’ performance through regular One to One meeting.
• Identify employee training requirements including mandatory regulatory training.
• Provide or arrange relevant training to all team members to ensure compliance as well as development.
• Ensure investigations into accidents and incidents are completed effectively, following the company process for accident investigations.

About you

You have extensive experience operating in fast‑moving, constantly changing environments, where you’ve successfully led, developed, and inspired teams. Your background includes strong expertise in fleet management and transport legal compliance, alongside hands‑on experience managing conduct and capability matters with confidence and professionalism. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to delivering on our mission. Therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process.