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For Companies At a Glance
- Tasks: Engage with customers, resolve queries, and support sales teams in a dynamic environment.
- Company: Join Bibendum, the UK's leading premium wine specialist with over 40 years of industry experience.
- Benefits: Enjoy opportunities for training, development, and a culture that champions sustainability.
- Why this job: Be part of a passionate team making a positive impact on the planet and communities.
- Qualifications: No prior experience required; just bring your enthusiasm for customer service and problem-solving skills.
- Other info: Diversity is valued here; all backgrounds are encouraged to apply.
The predicted salary is between 28800 - 43200 £ per year.
Bibendum has stood at the forefront of the wine industry for over 40 years, and we continue to lead the way today. We’re the UK’s leading premium wine specialist, inspiring our customers to discover the world’s most exciting, authentic and mindful winemakers.
As an On-Trade specialist, we work with a huge range of customers, from Michelin-starred restaurants to cocktail bars and pub groups. We shake up the sustainable status-quo, partnering with mindful producers, while pursuing a positive impact on the planet and our communities. We work with over 280 of the world’s most talented winemakers, and in addition to our core range, we also offer an ever-evolving selection of fine wines from across the globe.
About the Role
As a Sales & Services Executive you will be an integral part of the Customer Service team, with a customer-focused attitude and strong communication style. As the main contact for all Customer Service enquiries and issues, you’ll have the ability to quickly identify a solution and implement the action required to reach a resolution.
You’ll also be responsible for capturing customer orders accurately and efficiently, utilising various methods, as well as being an effective support function for the Sales Teams, able to deal with all levels of customers including high profile, high value or specialist accounts.
Above all else, you will provide an informed, professional, and appropriate response to internal and external enquiries.
Key Accountabilities
- Accurately and efficiently complete all system-based transactions required to support the workload of the department and in line with Business requirements
- Apply logical approach to customer issues to bring about appropriate resolutions and to liaise with the relevant departments on outputs
- Resolves queries in the best interest of both the customer and the company
- To carry out any reporting requirements as necessary
- Consistent demonstration of positive, role model behaviour
- To proactively seek to improve personal performance through training programmes, coaching sessions, and other development opportunities
- Ability to communicate effectively
- Demonstrate flexibility by assisting and supporting other areas of the department and business as and when required
- Develop good working relationships with all other areas of the business
About you
We are looking for someone that\’s passionate about customer service, you\’ll be confident in communicating effectively with our customers, have great attention to detail and a keen interest in problem solving. Ideally, you will haveprevious experience in sales or a contact centre however this is not essential if you have a natural flair for providing a positive experience with customers and are keen to learn on the job.
About us
Operating through the Matthew Clark, Bibendum, Tennent’s and Bulmers Ireland brands, the Group has a market leading range, scale and reach including an intimate understanding of the markets it serves.
Together we grow, brew, manufacture, market, and deliver some of the world’s favourite drinks. From grass to glass, and everything in between. C&C Group plc is a premium drinks company which owns, manufactures, markets, and distributes a unique portfolio of beer and cider brands in its home markets and across the globe.
C&C Group’s portfolio of owned/exclusive brands include: Bulmers, the leading Irish cider brand; Tennent’s, the leading Scottish beer brand; Magners the premium international cider brand; as well as a range of fast-growing, premium and craft ciders and beers, such as Heverlee, Menabrea and Orchard Pig.
We seek to champion and embed sustainability in everything that we do at C&C. While delivering joy to customers, we always shine a light on people and the planet. We have a clear ESG vision delivering to a better world. We respect, support, and develop all our people to be their best, with a focus on results by creating a culture of winning together.
We also recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to delivering on our mission. Therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process.
C&C Group (and inclusive companies) do not accept unsolicited CVs from recruiters or employment agencies in response to any of our roles. For help, please contact our Talent Acquisition Team at All applications need to come through the candidate portal
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Sales and Services Executive - Bibendum employer: C&C Group Plc
Contact Detail:
C&C Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Services Executive - Bibendum
✨Tip Number 1
Familiarise yourself with Bibendum's product range and their approach to sustainability. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the company and its values.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios that mimic customer service interactions. This will prepare you for the types of enquiries you might handle as a Sales and Services Executive.
✨Tip Number 3
Network with professionals in the wine industry or customer service roles. Attend relevant events or join online forums to gain insights and potentially make connections that could help you during the application process.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've successfully resolved customer issues in the past. Be ready to discuss these experiences during your interview to highlight your suitability for the role.
We think you need these skills to ace Sales and Services Executive - Bibendum
Some tips for your application 🫡
Understand the Role: Before applying, take the time to thoroughly read the job description for the Sales and Services Executive position. Understand the key responsibilities and required skills, such as customer service experience and problem-solving abilities.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales. Use specific examples that demonstrate your communication skills and attention to detail, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to resolve issues effectively. Mention any previous experience with high-profile clients or in fast-paced environments to strengthen your application.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've successfully resolved customer queries in the past. This will demonstrate your logical approach to problem-solving, which is essential for the Sales and Services Executive role.
How to prepare for a job interview at C&C Group Plc
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with what Bibendum is looking for.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved customer issues. Highlight your logical approach and ability to think on your feet, as these are crucial skills for a Sales and Services Executive.
✨Know the Company and Its Values
Familiarise yourself with Bibendum's commitment to sustainability and its range of products. Showing that you understand their mission and values will demonstrate your genuine interest in the role and the company.
✨Practice Effective Communication
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Consider conducting mock interviews or discussing your experiences with friends to refine your delivery.
