At a Glance
- Tasks: Be the go-to person for customer service, solving queries and capturing orders efficiently.
- Company: Join C&C Group, a leading premium drinks company with iconic brands like Bulmers and Tennent’s.
- Benefits: Enjoy competitive pay, growth opportunities, and a supportive team environment.
- Other info: Diverse and inclusive workplace focused on sustainability and personal development.
- Why this job: Make a real difference in customer experiences while working with beloved drink brands.
- Qualifications: Passion for customer service; experience in sales or contact centres is a plus but not essential.
The predicted salary is between 30000 - 40000 £ per year.
C&C Group plc is a premium drinks company which owns, manufactures, markets and distributes a unique portfolio of beer and cider brands in its home markets and across the globe. You probably know us best from brands like Bulmers, Magners and Tennent’s.
As a Sales & Services Executive you will be an integral part of the Customer Service team, with a customer‑focused attitude and strong communication style. As the main contact for all Customer Service enquiries and issues, you’ll have the ability to quickly identify a solution and implement the action required to reach a resolution. You’ll also be responsible for capturing customer orders accurately and efficiently, utilising various methods, as well as being an effective support function for the Sales Teams, able to deal with all levels of customers including high profile, high value or specialist accounts. Above all else, you will provide an informed, professional, and appropriate response to internal and external enquiries.
- Accurately and efficiently complete all system‑based transactions required to support the workload of the department and in line with Business requirements.
- Apply logical approach to customer issues to bring about appropriate resolutions and to liaise with the relevant departments on outputs.
- Resolve queries in the best interest of both the customer and the company.
- Carrying out any reporting requirements as necessary.
- Consistent demonstration of positive, role model behaviour.
- Proactively seek to improve personal performance through training programmes, coaching sessions and other development opportunities.
- Ability to communicate effectively.
- Demonstrate flexibility by assisting and supporting other areas of the department and business as and when required.
- Develop good working relationships with all other areas of the business.
We are looking for someone passionate about customer service, who is confident in communicating effectively with our customers, has great attention to detail and a keen interest in problem solving. Ideally, you will have previous experience in sales, customer service or a contact centre, however this is not essential if you have a natural flair for providing a positive experience with customers and are keen to learn on the job.
We seek to champion and embed sustainability in everything that we do at C&C. While delivering joy to customers, we always shine a light on people and the planet. We have a clear ESG vision delivering to a better world. We respect, support, and develop all our people to be their best, with a focus on results by creating a culture of winning together. We also recognise that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to delivering on our mission. Therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process.
Sales and Services Executive - MC in Bristol employer: C&C Group Plc
C&C Group Plc is an excellent employer located in Glasgow, offering a supportive work culture that prioritises hygiene and safety in the food production industry. With comprehensive training provided, employees have ample opportunities for growth and development, making it a rewarding place to build a career in sanitation. The company's commitment to maintaining high standards ensures that every team member plays a vital role in delivering quality products to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Services Executive - MC in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at C&C Group Plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like C&C Group Plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales and Services Executive - MC in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to C&C Group Plc:Your cover letter is your chance to shine! Tell us why you want to work at C&C Group Plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at C&C Group Plc!
How to prepare for a job interview at C&C Group Plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
