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For Companies This award-winning Digital Transformation Agency is looking for a Digital Support Manager for a key role within the business, being the main point of contact for their clients and leading their hosting and web application support team.
You will be hands-on managing the day-to-day support, setting service levels, and making sure their platforms are always available, secure, and maintained.
Experience Needed –
- Experience in managing hosting environments, website maintenance, and web application support of client sites within an agency environment.
- Someone that is always looking for ways to support, improve services, and build/support better digital experiences for their platforms.
- Knowledge of hosting platforms and maintenance (e.g. AWS, Linux Servers)
- Knowledge of web tech (Databases, APl\’s) and Website CMS\’s (Drupal, WordPress)
- Understanding of the ITIL framework or service management methodology
- Experience in incident management, including owning the response process for urgent issues and ensuring root cause analysis is performed and documented.
- Hands-on experience with service desk tools, e.g. Jira, Zendesk, ServiceNow.
Hybrid working (2-3 days every week in their office in Old Street, London – others WFH)
UK Citizens ONLY – NO sponsorship available.
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Contact Detail:
C&C Consulting Recruiting Team
