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For Companies At a Glance
- Tasks: Lead a dynamic support team and ensure top-notch service for clients.
- Company: Award-winning Digital Transformation Agency with a focus on innovation.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Be the go-to person for clients and enhance their digital experiences.
- Qualifications: Experience in managing hosting environments and web application support.
- Other info: Join a collaborative team in a vibrant London office.
The predicted salary is between 36000 - 60000 £ per year.
This award-winning Digital Transformation Agency is looking for a Digital Support Manager for a key role within the business, being the main point of contact for their clients and leading their hosting and web application support team. You will be hands-on managing the day-to-day support, setting service levels, and making sure their platforms are always available, secure, and maintained.
Experience Needed:
- Experience in managing hosting environments, website maintenance, and web application support of client sites within an agency environment.
- Someone that is always looking for ways to support, improve services, and build/support better digital experiences for their platforms.
- Knowledge of hosting platforms and maintenance (e.g. AWS, Linux Servers).
- Knowledge of web tech (Databases, APIs) and Website CMSs (Drupal, WordPress).
- Understanding of the ITIL framework or service management methodology.
- Experience in incident management, including owning the response process for urgent issues and ensuring root cause analysis is performed and documented.
- Hands-on experience with service desk tools, e.g. Jira, Zendesk, ServiceNow.
Hybrid working (2-3 days every week in their office in Old Street, London – others WFH). UK Citizens ONLY – NO sponsorship available.
Support Manager employer: C&C Consulting
Contact Detail:
C&C Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the digital transformation space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your experience with hosting environments and web application support. Include case studies or examples of how you’ve improved services in the past. This will make you stand out when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of ITIL frameworks and incident management. Be ready to discuss how you’ve handled urgent issues in the past. Practising common interview questions can help you feel more confident when it’s your turn to shine!
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals to join our team. Make sure your application reflects your enthusiasm for building better digital experiences and your hands-on approach to support management.
We think you need these skills to ace Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Support Manager. Highlight your experience with hosting environments and web application support, and don’t forget to mention any relevant tools like Jira or Zendesk.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about digital support and how your skills can help improve services and build better digital experiences for clients.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've handled urgent issues in the past. We want to see your incident management skills in action, so share specific instances where you’ve owned the response process.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at C&C Consulting
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hosting platforms like AWS and Linux servers, as well as web technologies such as databases and CMSs like Drupal and WordPress. Being able to discuss these confidently will show that you're not just familiar with the tools but can also manage them effectively.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've handled urgent issues in the past, especially in incident management. Be ready to explain your approach to root cause analysis and how you ensure that problems are documented and resolved efficiently. This will highlight your hands-on experience and proactive mindset.
✨Familiarise Yourself with Service Management Methodologies
Since the role involves understanding the ITIL framework, it’s a good idea to brush up on this before your interview. Be prepared to discuss how you’ve applied service management methodologies in previous roles and how they can improve client support and service levels.
✨Show Your Client-Centric Approach
As the main point of contact for clients, it's crucial to demonstrate your commitment to improving services and building better digital experiences. Think of specific instances where you’ve gone above and beyond for clients, and be ready to share these stories during your interview.
