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- Tasks: Lead a dynamic support team and ensure top-notch service for clients' digital platforms.
- Company: Award-winning Digital Transformation Agency with a focus on innovation.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Why this job: Be the go-to person for clients and enhance their digital experiences every day.
- Qualifications: Experience in web application support and knowledge of hosting platforms like AWS.
- Other info: Join a collaborative team in a vibrant London office.
The predicted salary is between 36000 - 60000 £ per year.
This award-winning Digital Transformation Agency is looking for a Digital Support Manager for a key role within the business, being the main point of contact for their clients and leading their hosting and web application support team.
You will be hands-on managing the day-to-day support, setting service levels, and making sure their platforms are always available, secure, and maintained.
Experience Needed:- Experience in managing hosting environments, website maintenance, and web application support of client sites within an agency environment.
- Someone that is always looking for ways to support, improve services, and build/support better digital experiences for their platforms.
- Knowledge of hosting platforms and maintenance (e.g. AWS, Linux Servers).
- Knowledge of web tech (Databases, APIs) and Website CMSs (Drupal, WordPress).
- Understanding of the ITIL framework or service management methodology.
- Experience in incident management, including owning the response process for urgent issues and ensuring root cause analysis is performed and documented.
- Hands-on experience with service desk tools, e.g. Jira, Zendesk, ServiceNow.
Hybrid working (2-3 days every week in their office in Old Street, London – others WFH).
UK Citizens ONLY – NO sponsorship available.
Support Manager (IT, AWS, CMS, Drupal, WordPress) in London employer: C&C Consulting
Contact Detail:
C&C Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Manager (IT, AWS, CMS, Drupal, WordPress) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in digital support or related fields. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at networking events or interviews, don’t hold back on discussing your hands-on experience with AWS, Drupal, and WordPress. Let them know how you’ve tackled challenges in the past.
✨Tip Number 3
Prepare for the unexpected! Be ready to discuss real-life scenarios where you managed incidents or improved service levels. Employers love hearing about your problem-solving skills and how you ensure platforms are secure and maintained.
✨Tip Number 4
Apply through our website! We make it super easy for you to find roles that match your skills. Plus, applying directly shows your enthusiasm and commitment to joining our team. Don’t miss out!
We think you need these skills to ace Support Manager (IT, AWS, CMS, Drupal, WordPress) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with hosting environments and web application support. We want to see how your skills align with the role, so don’t be shy about showcasing your knowledge of AWS, Drupal, and WordPress!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about digital support and how you can improve services for our clients. We love seeing enthusiasm and a proactive attitude!
Showcase Your Problem-Solving Skills: In your application, mention specific examples where you've managed incidents or improved processes. We’re looking for someone who can own the response process and ensure everything runs smoothly, so let us know how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at C&C Consulting
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hosting environments, especially AWS and Linux servers. Be ready to discuss your hands-on experience with CMS platforms like Drupal and WordPress, as well as any web tech like databases and APIs. This will show that you're not just familiar with the tools but can also manage them effectively.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've handled urgent issues in the past, particularly in incident management. Talk about your approach to root cause analysis and how you ensure that problems are documented and resolved efficiently. This will highlight your ability to lead a support team and improve service levels.
✨Familiarise Yourself with ITIL Framework
Since understanding the ITIL framework is crucial for this role, make sure you can explain its principles and how you've applied them in previous positions. This will demonstrate your commitment to service management methodologies and your ability to enhance digital experiences for clients.
✨Show Your Team Leadership Qualities
As a Support Manager, you'll be leading a team, so be prepared to discuss your leadership style. Share examples of how you've motivated your team, set service levels, and ensured that platforms are maintained and secure. This will help the interviewers see you as a strong candidate who can drive success in their agency.