Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic support team and ensure top-notch service for clients.
- Company: Award-winning Digital Transformation Agency with a focus on innovation.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Why this job: Be the go-to person for clients and enhance their digital experiences.
- Qualifications: Experience in managing hosting environments and web application support.
- Other info: Join a collaborative team in a vibrant London office.
The predicted salary is between 36000 - 60000 £ per year.
This award-winning Digital Transformation Agency is looking for a Digital Support Manager for a key role within the business, being the main point of contact for their clients and leading their hosting and web application support team.
You will be hands-on managing the day-to-day support, setting service levels, and making sure their platforms are always available, secure, and maintained.
Experience Needed:
- Experience in managing hosting environments, website maintenance, and web application support of client sites within an agency environment.
- Someone that is always looking for ways to support, improve services, and build/support better digital experiences for their platforms.
- Knowledge of hosting platforms and maintenance (e.g. AWS, Linux Servers).
- Knowledge of web tech (Databases, APIs) and Website CMSs (Drupal, WordPress).
- Understanding of the ITIL framework or service management methodology.
- Experience in incident management, including owning the response process for urgent issues and ensuring root cause analysis is performed and documented.
- Hands-on experience with service desk tools, e.g. Jira, Zendesk, ServiceNow.
Hybrid working (2-3 days every week in their office in Old Street, London – others WFH).
UK Citizens ONLY – NO sponsorship available.
Support Manager in London employer: C&C Consulting
Contact Detail:
C&C Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the digital transformation space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your experience with hosting environments and web application support. Include case studies or examples of how you’ve improved services in the past. This will make you stand out when we’re looking for someone who can lead our support team.
✨Tip Number 3
Prepare for the interview by brushing up on your knowledge of ITIL frameworks and incident management. Be ready to discuss how you’ve handled urgent issues in the past. We love candidates who can demonstrate their problem-solving skills and show they can keep our platforms secure and maintained.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team. Don’t miss out on this opportunity to be part of an award-winning agency!
We think you need these skills to ace Support Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Manager role. Highlight your experience with hosting environments and web application support, as well as any relevant tools like Jira or Zendesk. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about digital support and how you can improve our services. Be sure to mention your hands-on experience and any innovative ideas you have for enhancing client experiences.
Showcase Your Problem-Solving Skills: In your application, don’t forget to highlight your incident management experience. Share examples of how you've tackled urgent issues in the past and what steps you took to ensure they didn’t happen again. We love a proactive approach!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at C&C Consulting
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hosting platforms like AWS and Linux servers, as well as web technologies such as databases and APIs. Being able to discuss these confidently will show that you're not just familiar with the tools but can also manage them effectively.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've handled urgent issues in the past, especially in incident management. Be ready to explain your approach to root cause analysis and how you ensure that problems are documented and resolved efficiently.
✨Familiarise Yourself with Service Desk Tools
Since experience with tools like Jira, Zendesk, or ServiceNow is crucial, make sure you can talk about your hands-on experience with these platforms. If you’ve used them to improve service levels or streamline processes, share those stories!
✨Show Your Passion for Digital Experiences
This role is all about enhancing digital experiences, so come prepared with ideas on how to support and improve services. Think about ways you've contributed to better client outcomes in previous roles and be ready to discuss them.
