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- Tasks: Lead a team to provide top-notch digital support and ensure client satisfaction.
- Company: Award-winning Digital Transformation Agency with a focus on innovation.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Be the go-to person for clients and enhance their digital experiences.
- Qualifications: Experience in web support, hosting environments, and service management.
- Other info: Join a dynamic team in a vibrant London office.
The predicted salary is between 36000 - 60000 £ per year.
This award-winning Digital Transformation Agency is looking for a Digital Support Manager for a key role within the business, being the main point of contact for their clients and leading their hosting and web application support team. You will be hands-on managing the day-to-day support, setting service levels, and making sure their platforms are always available, secure, and maintained.
Experience Needed:
- Experience in managing hosting environments, website maintenance, and web application support of client sites within an agency environment.
- Someone that is always looking for ways to support, improve services, and build/support better digital experiences for their platforms.
- Knowledge of hosting platforms and maintenance (e.g. AWS, Linux Servers).
- Knowledge of web tech (Databases, APIs) and Website CMSs (Drupal, WordPress).
- Understanding of the ITIL framework or service management methodology.
- Experience in incident management, including owning the response process for urgent issues and ensuring root cause analysis is performed and documented.
- Hands-on experience with service desk tools, e.g. Jira, Zendesk, ServiceNow.
Hybrid working (2-3 days every week in their office in Old Street, London; others WFH). UK Citizens ONLY. NO sponsorship available.
Web / Digital Support Manager in City of London employer: C&C Consulting Limited
Contact Detail:
C&C Consulting Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Web / Digital Support Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the digital space, especially those who work in agencies. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your experience with hosting environments and web applications. This is your chance to demonstrate how you can improve services and enhance digital experiences.
✨Tip Number 3
Prepare for the interview by brushing up on your knowledge of ITIL frameworks and incident management. Be ready to discuss how you've handled urgent issues in the past and what steps you took for root cause analysis.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your talents and connect with us directly. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Web / Digital Support Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Digital Support Manager. Highlight your experience with hosting environments and web application support, and don’t forget to mention any relevant tools like Jira or Zendesk.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about digital transformation and how your skills can help improve services and build better digital experiences for clients.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've handled urgent issues in the past. Talk about your incident management experience and how you ensure root cause analysis is performed – we love a proactive approach!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our awesome team!
How to prepare for a job interview at C&C Consulting Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hosting platforms like AWS and Linux servers, as well as web technologies such as databases and APIs. Be ready to discuss your hands-on experience with CMSs like Drupal and WordPress, as this will show that you’re not just familiar with the tools but can actually use them effectively.
✨Demonstrate Your Problem-Solving Skills
Since incident management is a key part of the role, prepare examples of how you've handled urgent issues in the past. Talk about your approach to root cause analysis and how you ensure that problems are documented and resolved efficiently. This will highlight your proactive attitude towards improving services.
✨Familiarise Yourself with ITIL Framework
Understanding the ITIL framework or service management methodologies is crucial for this position. Brush up on the principles and be prepared to discuss how you’ve applied them in previous roles. This will show that you have a structured approach to managing support services.
✨Show Your Client-Focused Mindset
As the main point of contact for clients, it’s important to demonstrate your commitment to building better digital experiences. Prepare to share examples of how you’ve supported clients in the past and improved their services. This will illustrate your dedication to client satisfaction and your ability to lead a support team effectively.
