At a Glance
- Tasks: Coordinate engineering workloads and manage customer communications for smooth operations.
- Company: Leading facilities management business in South Lanarkshire, Glasgow.
- Benefits: Salary up to £29,000, 25 days leave, and employee discounts.
- Other info: Opportunities for professional development and innovative contributions.
- Why this job: Join a dynamic team and enhance your organisational skills while making a real impact.
- Qualifications: Strong planning, communication skills, and proficiency in Microsoft Office required.
CBW are looking for an experienced Contract Administrator working within facilities management to join a leading FM business based in the South Lanarkshire region of Glasgow. This role is responsible for organising engineering workloads, managing customer communications, and ensuring smooth daily operations. The position requires strong coordination skills, accurate reporting, and a proactive approach to maintaining service standards and customer satisfaction.
Key Responsibilities:
- Coordinate engineer schedules, balancing planned, reactive, and quoted works to meet operational targets.
- Manage workflow from job creation to completion, ensuring accurate documentation and timely communication with customers and internal teams.
- Handle customer queries, escalations, emails, and phone calls, providing updates and resolving issues where possible.
- Raise purchase orders, liaise with suppliers and subcontractors, and monitor material availability.
- Arrange engineer travel, accommodation, access requests, and equipment hire as required.
- Maintain accurate records across CAFM systems and customer portals, ensuring compliance with all procedures.
- Support reporting requirements and contribute to consistent service-level performance and engineer utilisation.
Person Specification:
- Strong organisational, planning, and prioritisation abilities.
- Excellent communication and interpersonal skills, with the ability to liaise across departments and with customers.
- Ability to work autonomously, take ownership, and solve problems efficiently.
- Proficiency with Microsoft Office and other IT systems.
- Dependable, punctual, and capable of maintaining high standards under pressure.
- Open to innovation, contributing ideas to improve processes, systems, and team performance.
Salary & Benefits:
- Salary up to £29,000
- 25 days annual leave (+ public holidays)
- Employee discount shopping schemes on major brands and retailers
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Contract Administrator in Uddingston employer: CBW Staffing Solutions
Join a leading facilities management business in South Lanarkshire as a Contract Administrator, where you will thrive in a supportive work culture that values innovation and employee growth. With a competitive salary of up to £29,000, generous annual leave, and access to extensive training programmes, this role offers a rewarding opportunity to enhance your career while contributing to exceptional service delivery. Experience a dynamic environment that prioritises teamwork and customer satisfaction, making it an excellent place for motivated individuals seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Administrator in Uddingston
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to contract administration. Think about how your skills in organisation and communication can shine through, and be ready to share examples of how you've handled customer queries or managed workflows.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with CAFM systems and Microsoft Office, as these are crucial for the role. If you can demonstrate your proficiency during interviews, it’ll give you an edge over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes put you ahead in the hiring process. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Contract Administrator in Uddingston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contract Administrator role. Highlight your experience in facilities management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure to showcase your excellent communication skills in your application. Use clear and concise language to demonstrate how you handle queries and resolve issues effectively.
Highlight Your Organisational Skills:We’re looking for someone with strong organisational abilities. In your application, mention specific examples of how you've successfully coordinated schedules or managed workflows in previous roles. This will help us see your proactive approach in action!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at CBW Staffing Solutions
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Contract Administrator. Familiarise yourself with facilities management terminology and processes, as well as the specific tasks mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, be prepared to discuss how you've successfully managed schedules or workflows in the past. Bring examples of how you've balanced multiple tasks or projects, and highlight any tools or systems you've used to keep everything on track.
✨Communicate Like a Pro
Excellent communication is key for this position. Practice articulating your thoughts clearly and confidently. During the interview, listen carefully to questions and respond thoughtfully. You might even want to prepare a few scenarios where you've effectively handled customer queries or escalations to showcase your interpersonal skills.
✨Be Ready to Problem-Solve
The ability to solve problems efficiently is crucial for a Contract Administrator. Think of examples from your previous roles where you've encountered challenges and how you overcame them. This will not only demonstrate your proactive approach but also your capability to take ownership of issues and find solutions.
