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For Companies At a Glance
- Tasks: Lead and manage facilities operations in a prestigious building, ensuring top-notch service delivery.
- Company: Join one of London's leading property companies known for excellence and innovation.
- Benefits: Competitive salary up to £85K plus an attractive package.
- Why this job: Make a real impact in a high-profile environment while fostering team engagement.
- Qualifications: Experience in commercial facilities management and strong customer service skills required.
- Other info: Opportunity for career growth in a dynamic and supportive team.
The predicted salary is between 68000 - 102000 £ per year.
One of London's leading property companies is currently looking to recruit a Senior Facilities Manager for a flagship building based in the City of London. As a company, they manage a number of highly recognisable buildings across the city of London and are considered one of the best in their field to work for.
The role will be working as part of their property team and will be responsible for the day-to-day operational delivery of hard and soft services including M&E maintenance, cleaning, security, reception, and administration. The Senior Facilities Manager will be reporting into the General Manager to assist in ensuring high-quality, customer-focused services across the entire building.
The main responsibilities of the role are as follows:
- Deliver a high-quality, customer-focused service aligned with lease obligations and occupier expectations.
- Lead, motivate and manage onsite staff to achieve exceptional service delivery.
- Foster positive relationships with occupiers through regular engagement.
- Promote a culture of team engagement and ensure a visible and hands-on leadership presence.
- Contribute to the company's overall growth and innovation.
- Support preparation and reconciliation of budget lines within the service charge.
- Ensure all supplier contracts are in place and tendered/reviewed periodically.
- Audit and validate contractor performance and authorise invoices accordingly.
- Maintain accurate expenditure records.
- Deputise in the General Manager’s absence.
- Deliver sustainable best practices, aligned with ESG and compliance goals.
- Undertake regular building inspections and initiate corrective actions.
- Implement and improve operational strategies based on performance data.
- Respond promptly to communications and manage occupier expectations.
- Always maintain and promote a safety-first culture.
- Comply with all training, procedures, and PPE requirements.
- Collaborate with team members and occupiers to maintain a safe environment.
- Inform management of any changes that may impact safety.
- Follow all company health, safety, and environmental policies.
Applicants for this role must be able to meet the following criteria:
- Proven background with commercial hard and soft services environments.
- Experience of managing operations within a high end commercial property or facilities management environment.
- Understanding of managing service charge budgets.
- Sound knowledge of UK H&S legislation and IOSH qualification.
- Experience managing multi-discipline hard and soft services.
- Strong customer service track record.
- Contract management and tendering experience.
- Line management and budget responsibility experience.
- Able to demonstrate strong people values including teamwork, communication, planning, and customer awareness.
Senior Facilities Manager employer: CBW Staffing Solutions
Contact Detail:
CBW Staffing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Facilities Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the facilities management field. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential employers on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with hiring managers or recruiters, make sure to highlight your experience with hard and soft services. Share specific examples of how you've delivered exceptional service and managed teams effectively. This will help you stand out from the crowd.
✨Tip Number 3
Be proactive! If you see a company you’d love to work for, don’t wait for them to post a job. Reach out directly and express your interest. Tailor your message to show how your skills align with their needs, especially in managing high-end commercial properties.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it’s a great way to show your enthusiasm for joining our team and contributing to our growth and innovation.
We think you need these skills to ace Senior Facilities Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Facilities Manager role. Highlight your experience in managing hard and soft services, and don’t forget to showcase your customer service track record. We want to see how you’ve led teams and delivered exceptional service!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples of how you've fostered positive relationships with occupiers and contributed to team engagement. We love a good story!
Showcase Your Achievements: When filling out your application, don’t just list your responsibilities—show us what you’ve achieved! Use metrics where possible to demonstrate your impact, like budget management or improvements in service delivery. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at CBW Staffing Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of commercial hard and soft services. Understand the specifics of managing operations in high-end properties, as well as the ins and outs of service charge budgets. This will show that you're not just a good fit for the role, but that you’re genuinely interested in the company’s operations.
✨Showcase Your Leadership Skills
As a Senior Facilities Manager, you'll need to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to foster positive relationships and promote team engagement. Be ready to discuss your leadership style and how it aligns with the company's culture.
✨Demonstrate Customer Focus
This role is all about delivering exceptional customer service. Think of specific instances where you've gone above and beyond for clients or occupiers. Highlight your strong customer service track record and how you’ve managed expectations effectively in previous roles.
✨Be Prepared for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills and decision-making abilities. Prepare for questions about how you would handle building inspections, contractor performance audits, or budget management. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.