Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support residents during fire safety improvements and ensure smooth project execution.
- Company: CBW, a dedicated team focused on building safety.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Why this job: Make a real difference in residents' lives while enhancing your skills.
- Qualifications: Experience in customer liaison or similar roles with strong communication skills.
- Other info: Join a collaborative team committed to improving building safety.
The predicted salary is between 24000 - 36000 £ per year.
£30,000 per annum - Permanent
Location: Central London
Employment Type: Monday - Friday, Full-Time
Are you a people‑focused professional with a passion for supporting residents through essential building safety improvements? CBW is looking for a confident, organised, and compassionate Resident Liaison Officer (RLO) to join our growing Passive Fire Protection team. You’ll be the face of our fire safety projects, helping residents understand the works taking place in their homes and ensuring work is carried out smoothly, safely, and respectfully.
About the Role
As a Resident Liaison Officer, you will be the key link between site teams and the residents affected by passive fire protection works, including firestopping, fire door upgrades, and compartmentation improvements. Your role is essential in ensuring clear communication, minimising disruption, and maintaining trust throughout the project.
Key Responsibilities
- Be the first point of contact for residents during passive fire protection works
- Explain the nature of fire safety works clearly and confidently
- Arrange and manage access appointments with residents
- Support vulnerable residents and handle concerns around safety, disruption, or noise
- Work closely with site managers and operatives to coordinate daily activities
- Keep detailed records of visits, communications, complaints, and resolutions
- Ensure all homes are left clean, secure, and compliant following works
- Gather resident feedback to help us improve our service
What We’re Looking For
- Experience as an RLO, Housing Officer, Customer Liaison Officer, or similar
- Excellent communication and interpersonal skills
- Strong organisational and admin abilities
- Ability to handle sensitive conversations and work with vulnerable residents
- Background in construction, social housing, or fire protection
What’s on offer?
- Work with a dedicated team committed to improving building safety
- Opportunities for training and development in passive fire protection
- A supportive and collaborative work environment
How to Apply
If you’re passionate about delivering great customer care and want to help make homes safer for residents, we’d love to hear from you. Apply today by sending your CV to Stacey at CBW Staffing Solutions.
Resident Liaison Officer in London employer: CBW Staffing Solutions
Contact Detail:
CBW Staffing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and housing sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Resident Liaison Officer role.
✨Tip Number 2
Practice your communication skills! As an RLO, you'll need to explain complex fire safety works clearly. We suggest doing mock interviews with friends or family to get comfortable discussing your experience and how you can support residents.
✨Tip Number 3
Showcase your organisational skills! Prepare examples of how you've managed appointments or handled sensitive conversations in the past. We want to see that you can keep everything running smoothly while maintaining trust with residents.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Resident Liaison Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Resident Liaison Officer or in similar roles. We want to see how your skills match the job description, so don’t be shy about showcasing your communication and organisational abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting residents and how your background in construction or social housing makes you a great fit for our team. Keep it friendly and professional!
Showcase Your People Skills: As an RLO, you’ll be dealing with residents daily, so let us know about your interpersonal skills. Share examples of how you’ve handled sensitive conversations or supported vulnerable individuals in the past. We love hearing about real-life experiences!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at CBW Staffing Solutions
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with passive fire protection works and be ready to discuss how you would communicate these processes to residents.
✨Showcase Your People Skills
As an RLO, you'll be dealing with residents daily. Prepare examples of how you've successfully handled sensitive conversations or supported vulnerable individuals in the past. This will demonstrate your compassion and communication skills.
✨Organisational Skills are Key
Highlight your organisational abilities during the interview. Discuss how you manage appointments, keep records, and coordinate with site teams. Being able to show that you can juggle multiple tasks effectively will impress the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the company culture, training opportunities, and how they support their RLOs. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
