At a Glance
- Tasks: Lead a dynamic team, manage schedules, and ensure smooth operations in facilities management.
- Company: Join a leading maintenance provider in a supportive and growing environment.
- Benefits: Competitive salary, hybrid work, and opportunities for skill development.
- Other info: Enjoy a flexible 4 on, 4 off shift pattern with excellent career growth potential.
- Why this job: Make a real impact while developing your leadership skills in a close-knit team.
- Qualifications: Experience in facilities management and strong organisational skills required.
The predicted salary is between 35000 - 35000 £ per year.
Facilities Helpdesk Team Leader Night Shift – £35,000 per annum | Canary Wharf – Hybrid
CBW Staffing Solutions are currently recruiting for an experienced Facilities Helpdesk Team Leader on behalf of Leading Maintenance provider based in East London. This is a fantastic opportunity to join a supportive and growing team where you will have the opportunity to progress and develop your skills within the Business.
Key Details:
- Location: Canary Wharf
- Salary: £35,000 per annum
- Working Hours: 4 Days on 4 Days Off – 12 Hr Shift 19.00-7.00
- Contract Type: Full-time, Permanent
- Work Arrangement: Hybrid
Role Overview:
As a Helpdesk Team Leader, you will play a crucial role in supporting the day-to-day operations of the Facilities and Maintenance Helpdesk Team. You’ll be responsible for coordinating engineer schedules, managing internal systems, handling client communications, and processing financial documents such as purchase orders and quotations. You will apply effective team supervision and leadership qualities while maintaining aspects of the departments hard and soft facilities services.
Key Responsibilities:
- Liaising with clients, engineers, and internal staff to ensure smooth operations and apply effective team supervision and leadership qualities while maintaining aspects of the departments hard and soft facilities services
- To lead, communicate and promote a strong work ethic within the team to maintain service delivery standards and business relationships
- Ensure the helpdesk is managed and maintained according to team rotas and managing engineer diaries and scheduling appointments via internal systems
- Raising and processing purchase orders and job quotes
- Coordinating with the maintenance supervisor to allocate daily tasks
- Managing incoming and outgoing communications (emails and calls)
- Maintaining accurate records by scanning and uploading documentation
- Opening and closing maintenance jobs on internal systems
- Assisting with diary and call-out rota management
- Providing general administrative support to the wider team
Required Experience and Skills:
- Prior experience in a Facilities Management (FM) or maintenance environment
- Strong background in finance-related admin: quotations, invoicing, purchase orders
- Excellent organisational and multitasking abilities
- IT literate with the ability to quickly adapt to new systems
- Confident communicator with strong interpersonal skills
- Proven administrative experience in a fast-paced office setting
If you're looking to join a close-knit team where your work is valued and you can grow within a stable company, we’d love to hear from you. To apply, please send your CV to Claire at CBW Staffing Solutions for immediate consideration.
Facilities Helpdesk Team Leader in London employer: CBW Staffing Solutions
Join a dynamic and supportive team at a leading maintenance provider in Canary Wharf, where your contributions as a Facilities Helpdesk Team Leader will be truly valued. With a focus on employee growth and development, you will enjoy a hybrid work arrangement and a competitive salary, all while being part of a culture that promotes teamwork and excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Helpdesk Team Leader in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management world. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Show us you’re not just another candidate; demonstrate how you align with their values and goals.
✨Tip Number 3
Practice your communication skills. As a Helpdesk Team Leader, you’ll need to liaise with clients and engineers. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Facilities Helpdesk Team Leader in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in Facilities Management and any relevant finance-related admin work to catch our eye!
Show Off Your Communication Skills:As a Helpdesk Team Leader, strong communication is key. Use your application to demonstrate how you've effectively liaised with clients and teams in the past. We want to see your confident communicator side!
Be Organised:We love a candidate who can multitask! Showcase your organisational skills in your application by mentioning specific examples of how you've managed schedules or handled multiple tasks in a fast-paced environment.
Apply Through Our Website:For the best chance of getting noticed, apply directly through our website. It helps us keep track of applications and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at CBW Staffing Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of facilities management and maintenance processes. Familiarise yourself with common systems used in helpdesk operations, as well as the financial aspects like purchase orders and quotations. This will show that you're not just a good communicator but also someone who understands the technical side of the role.
✨Showcase Your Leadership Skills
As a Helpdesk Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or improved service delivery. Highlight how you promote a strong work ethic and maintain positive relationships within the team.
✨Practice Your Communication
Since you'll be liaising with clients, engineers, and internal staff, it's crucial to showcase your communication skills. Practice articulating your thoughts clearly and confidently. You might even want to role-play some scenarios with a friend to get comfortable with handling different types of conversations.
✨Be Ready for Situational Questions
Expect questions that assess how you handle real-life situations, especially in a fast-paced environment. Think about times when you've had to multitask or resolve conflicts. Prepare specific examples that highlight your organisational skills and ability to adapt to new challenges.
