At a Glance
- Tasks: Support clients, manage finances, and drive engineering teams to meet service levels.
- Company: Leading maintenance service provider in South West London.
- Benefits: Competitive salary of £35,000 and opportunities for career progression.
- Other info: Full-time office role with a focus on innovation and team culture.
- Why this job: Join a dynamic team and grow your career in a well-known industry company.
- Qualifications: Experience in contract support and strong communication skills required.
CBW are currently recruiting for an experienced Contract Support looking to take on the next challenge in their career. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company. If you are looking for progression and a new challenge within a well-known company in the industry this is your chance to apply!
Working hours: 08:00am - 17:00pm - Monday - Friday (Full time in the office)
Key duties and responsibilities:
- Providing support to the client and answering calls and emails in a professional and timely manner
- Determining the nature and priority of faults based on information provided by the client
- Financial Administration - Invoicing and Budget Reports
- Raising Purchase Orders
- Dealing with Subcontractors and closely with site teams and head office, ensuring accurate processing of quotations and purchase orders
- Managing the supply chain and driving them to attend within required SLA’s
- WIP and Budget Management
- Driving the engineering team to attend to all callouts within required SLA’s
- Obtaining a comprehensive understanding of the scope of the contract and ensuring that all work is carried out in accordance with the contract scope
- Raising and assigning work orders to relevant resources
- Actively identifying and implementing innovation across the contract to enhance performance and continue to meet client expectations
- Promoting and maintaining office culture throughout teams
- Monitoring calls received from the customer through to call completion and updating records
- Allocation of internal engineers to call outs and maintenance visits
- Ensuring QHSE documentation is maintained and readily available using company systems
- Managing system as a key user on site including PPM records, reactives and reporting
- Maintaining people records such as new starters, leavers, general staff changes, contact details, etc.
- Effective communication with all levels of internal teams and external customers
- Familiarity with daily operations and the specific scope of the contract
- Undertaking any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager
Please send your CV to Claire at CBW Staffing Solutions for more information.
Contract Support Administrator in Kingston upon Thames employer: CBW Staffing Solutions
Join a leading maintenance service provider in South West London, where your career as a Contract Support Administrator can flourish. With a strong emphasis on employee growth and a supportive work culture, this company offers competitive benefits and opportunities for progression within a well-respected industry leader. Experience a dynamic environment that values innovation and teamwork, ensuring you are part of a motivated team dedicated to excellence.
