At a Glance
- Tasks: Lead and manage multi-site maintenance contracts while ensuring top-notch customer service.
- Company: Join a leading M&E contractor in the South East with a dynamic work culture.
- Benefits: Competitive salary up to £75k, company car, and opportunities for professional growth.
- Other info: Enjoy a Monday to Friday schedule with travel across London, Kent, and Essex.
- Why this job: Make a real impact in the facilities and maintenance sector while working with a talented team.
- Qualifications: Must be electrically or mechanically qualified with strong M&E knowledge and management experience.
Would you like to work for one of the South East's leading M&E contractors? Do you have experience of managing multi-site maintenance contracts? Would you like to be able to work from their Gillingham based office or their client's premises within London, Kent and Essex? If so, this could be the role for you.
One of the leading names in the M&E contracting industry is looking to recruit a Regional Service Manager to join their rapidly expanding Facilities and Maintenance division. They have a number of key commercial maintenance contractors across London and the south east and are looking for a manager who will be able to provide a first class customer service and be able to organise, manage and motivate their team. The client base covers a number of leading educational facilities with a mix of commercial properties and time will be spent during the working week based out of the Gillingham office with travel to each of the locations as and when needed.
The hours of work are Monday to Friday, 8-5 and the main duties of the role are as follows:
- Ensure client satisfaction levels are at a constantly high level, leading to development of the contract to increase the contract responsibilities.
- Providing leadership and governance to the operations managers, who retain day-to-day technical responsibility for engineering teams.
- Provide technical M&E support to the teams.
- Ensure contractual levels are obtained and superseded and an in depth knowledge of the contract is maintained and demonstrated on the internal monthly contractual review meetings with the senior management team.
- Ensure contractually agreed KPIs / SLAs are met.
- Ensure effective delivery of planned preventative maintenance (PPM), reactive maintenance, and small works.
- Attend strategic contractual/operational meetings with the client on a weekly basis, or as required.
- Ensure successful completion of all reactive and PPM works orders to ensure timely completion and close out, meeting KPIs and SLAs as necessary.
- Provide leadership and management to the site team as necessary.
- Hold regional P&L responsibility and deliver agreed revenue and margin targets.
Applicants for this role must be able to meet the following criteria:
- Recognised apprenticeship and fully electrically or mechanically qualified to recognised level ie C&G, HNC/HND.
- Strong technical knowledge of M&E building services, including Electrical, HVAC, Gas, Fire, Water, and Decarbonisation systems.
- Proven experience and involvement in managing multi-site maintenance businesses.
- A strong and committed team player capable of prioritising and solving problems often under pressure, utilising innovative solutions.
- Strong commercial awareness, including budgeting, forecasting, labour productivity, and margin management.
- Must be a team player committed to working in a quality and professional environment.
- Strong people management skills.
- Excellent written and verbal communication skills.
Regional Service Manager in Gillingham employer: CBW Staffing Solutions
Join one of the South East's leading M&E contractors as a Regional Service Manager, where you will thrive in a supportive work culture that prioritises employee development and satisfaction. With competitive remuneration, including a generous car allowance, and the flexibility to work from both the Gillingham office and various client sites across London, Kent, and Essex, this role offers a unique opportunity to lead a dedicated team while ensuring high standards of service delivery. The company fosters a collaborative environment, encouraging innovation and professional growth, making it an excellent choice for those seeking a meaningful career in commercial maintenance.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Service Manager in Gillingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the M&E industry and let them know you're on the hunt for a Regional Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their key clients and recent contracts. This will help you demonstrate your knowledge and show that you're genuinely interested in the role when you chat with them.
✨Tip Number 3
Practice your leadership stories! Think of examples where you've successfully managed teams or resolved conflicts. Being able to share these experiences will highlight your people management skills and show you're the right fit for leading their operations.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles like this one. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Regional Service Manager in Gillingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Regional Service Manager role. Highlight your experience in managing multi-site maintenance contracts and any relevant technical qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your leadership experience and how you ensure client satisfaction, as these are key aspects of the role.
Showcase Your Technical Knowledge:Don’t forget to showcase your strong technical knowledge of M&E building services. Whether it's Electrical, HVAC, or Fire systems, let us know how your expertise can benefit our operations and client satisfaction.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at CBW Staffing Solutions
✨Know Your M&E Stuff
Make sure you brush up on your technical knowledge of M&E building services. Be ready to discuss specifics about Electrical, HVAC, Gas, Fire, Water, and Decarbonisation systems. This will show that you’re not just a manager but someone who understands the nitty-gritty of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you motivated your team or resolved conflicts. This is crucial since the role requires strong people management skills and the ability to provide leadership to operations managers.
✨Understand the Client's Needs
Research the company’s client base and their specific needs, especially in educational facilities and commercial properties. Being able to articulate how you can ensure high client satisfaction and meet KPIs/SLA will set you apart from other candidates.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to multi-site management and problem-solving under pressure. Prepare to discuss how you would handle challenges like meeting tight deadlines or managing unexpected issues while maintaining service quality.
