At a Glance
- Tasks: Lead a dynamic helpdesk team and ensure smooth operations in facilities management.
- Company: Join a leading maintenance provider with a supportive and growing team.
- Benefits: Enjoy a competitive salary, hybrid work, and opportunities for skill development.
- Other info: Flexible 4 on 4 off night shifts with excellent career growth potential.
- Why this job: Make a real impact while developing your leadership skills in a stable environment.
- Qualifications: Experience in facilities management and strong organisational skills required.
The predicted salary is between 35000 - 35000 £ per year.
Facilities Helpdesk Team Leader Night Shift – £35,000 per annum | Canary Wharf – Hybrid
CBW Staffing Solutions are currently recruiting for an experienced Facilities Helpdesk Team Leader on behalf of a leading maintenance provider based in East London. This is a fantastic opportunity to join a supportive and growing team where you will have the opportunity to progress and develop your skills within the business.
Key Details:
- Location: Canary Wharf
- Salary: £35,000 per annum
- Working Hours: 4 Days on 4 Days Off – 12 Hr Shift 19.00-7.00
- Contract Type: Full-time, Permanent
- Work Arrangement: Hybrid
Role Overview:
As a Helpdesk Team Leader, you will play a crucial role in supporting the day-to-day operations of the Facilities and Maintenance Helpdesk Team. You’ll be responsible for coordinating engineer schedules, managing internal systems, handling client communications, and processing financial documents such as purchase orders and quotations. You will apply effective team supervision and leadership qualities while maintaining aspects of the department's hard and soft facilities services.
Key Responsibilities:
- Liaising with clients, engineers, and internal staff to ensure smooth operations and apply effective team supervision and leadership qualities while maintaining aspects of the department's hard and soft facilities services.
- To lead, communicate and promote a strong work ethic within the team to maintain service delivery standards and business relationships.
- Ensure the helpdesk is managed and maintained according to team rotas.
- Managing engineer diaries and scheduling appointments via internal systems.
- Raising and processing purchase orders and job quotes.
- Coordinating with the maintenance supervisor to allocate daily tasks.
- Managing incoming and outgoing communications (emails and calls).
- Maintaining accurate records by scanning and uploading documentation.
- Opening and closing maintenance jobs on internal systems.
- Assisting with diary and call-out rota management.
- Providing general administrative support to the wider team.
Required Experience and Skills:
- Prior experience in a Facilities Management (FM) or maintenance environment.
- Strong background in finance-related admin: quotations, invoicing, purchase orders.
- Excellent organisational and multitasking abilities.
- IT literate with the ability to quickly adapt to new systems.
- Confident communicator with strong interpersonal skills.
- Proven administrative experience in a fast-paced office setting.
If you're looking to join a close-knit team where your work is valued and you can grow within a stable company, we’d love to hear from you. To apply, please send your CV to Claire at CBW Staffing Solutions for immediate consideration.
Facilities Helpdesk Team Leader employer: CBW Staffing Solutions
Join a dynamic and supportive team as a Facilities Helpdesk Team Leader in the vibrant Canary Wharf area, where your contributions are truly valued. With a focus on employee growth and development, this role offers a unique opportunity to enhance your skills in a hybrid work environment while enjoying a competitive salary and a strong work-life balance. Experience a culture that promotes teamwork and excellence, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Helpdesk Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and facilities management. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you’ve managed schedules or handled client communications effectively in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for passionate candidates like you.
We think you need these skills to ace Facilities Helpdesk Team Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in facilities management and any relevant finance-related admin work to catch our eye!
Show Off Your Communication Skills:As a Helpdesk Team Leader, strong communication is key. Use your application to demonstrate how you've effectively liaised with clients and teams in the past. We want to see your interpersonal skills shine through!
Be Organised:We love a candidate who can multitask! In your application, mention specific examples of how you've managed schedules or handled multiple responsibilities at once. This will show us you're ready for the fast-paced environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at CBW Staffing Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of facilities management and maintenance processes. Understand the key responsibilities of a Helpdesk Team Leader, especially around scheduling and client communication. This will show that you're not just interested in the role but also prepared to take it on.
✨Showcase Your Leadership Skills
Be ready to discuss your previous experience in leading teams. Think of specific examples where you’ve successfully managed a team or improved service delivery. Highlighting your ability to promote a strong work ethic will resonate well with the interviewers.
✨Get Familiar with Financial Admin
Since the role involves handling purchase orders and quotations, be prepared to talk about your experience with financial documentation. Bring examples of how you've managed similar tasks in the past, as this will demonstrate your capability in this area.
✨Practice Your Communication
As a Helpdesk Team Leader, effective communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios you could face in the job, like liaising with clients or managing engineer schedules, to showcase your interpersonal skills.
