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- Tasks: Be the go-to person for customer queries via calls and emails.
- Company: Join a dynamic team in Glasgow focused on exceptional customer service.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and a pension scheme.
- Why this job: Gain valuable experience in a supportive environment with opportunities to grow.
- Qualifications: Strong communication skills and IT literacy are essential; customer service experience preferred.
- Other info: Flexible shift patterns ensure a balanced work-life schedule.
Customer Support Advisor – Glasgow – Salary up to £26,200
Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.
As a Service Support Operator, you\’ll be the first point of contact for incoming calls, emails, and work requests. You’ll handle queries with professionalism, route issues to the right teams, and ensure everything runs smoothly across departments.
This role operates on a 4-week rotating shift pattern, including a mix of early, mid, and late weekday shifts, with occasional weekend work providing a balanced and predictable work schedule.
Key Responsibilities:
Manage and respond to calls and emails, ensuring accurate logging and efficient routing.
Escalate issues appropriately and follow up to resolution.
Use client systems, internal platforms, and Microsoft Office tools confidently.
Support with general administration tasks and ad hoc duties.
Contribute to the ongoing improvement of service processes and customer satisfaction.
Promote health, safety, and quality standards within the workplace.
Collaborate with colleagues and provide support during holidays and absences.
Person Specification:
Excellent communication and interpersonal skills
A confident phone manner
Strong IT literacy (Outlook, Word, Excel)
Experience in a customer service or service desk environment
A willingness to learn, adapt and grow
Salary & Benefits:
Salary up to £26,200 (depending on experience)
25 days annual leave plus bank holidays
Company pension scheme at 4
Customer Support Advisor employer: CBW Staffing Solutions
Contact Detail:
CBW Staffing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them. This will help you demonstrate your problem-solving skills during the interview, showing that you're ready to tackle real-life situations.
✨Tip Number 2
Brush up on your IT skills, especially with Microsoft Office tools like Outlook, Word, and Excel. Being able to confidently navigate these applications will set you apart as a candidate who can hit the ground running.
✨Tip Number 3
Practice your communication skills, particularly over the phone. Since you'll be the first point of contact, showcasing a confident and friendly phone manner can make a great impression during the interview process.
✨Tip Number 4
Research StudySmarter and our values. Understanding our commitment to customer satisfaction and service improvement will allow you to align your answers with what we value in a Customer Support Advisor.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or service desk environments. Emphasise your communication skills and IT literacy, particularly with Microsoft Office tools.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific examples of how you've handled customer queries in the past and your ability to work in a team.
Highlight Key Skills: In your application, clearly outline your excellent communication and interpersonal skills. Provide examples of your confident phone manner and your willingness to learn and adapt.
Review and Proofread: Before submitting your application, double-check for any spelling or grammatical errors. Ensure that all information is accurate and that your application reflects your best self.
How to prepare for a job interview at CBW Staffing Solutions
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Customer Support Advisor. Familiarise yourself with the key tasks such as managing calls and emails, and how to escalate issues effectively. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples that highlight your interpersonal skills. Think of situations where you successfully resolved customer queries or collaborated with colleagues, as these will showcase your ability to handle the demands of the job.
✨Demonstrate IT Proficiency
Be ready to discuss your experience with Microsoft Office tools and any client systems you've used in previous roles. You might even want to brush up on your skills in Outlook, Word, and Excel, as being confident in these areas will be essential for the position.
✨Prepare for Shift Work Questions
Since the role involves a rotating shift pattern, be prepared to discuss your flexibility and willingness to work different shifts, including weekends. Showing that you can adapt to this schedule will reflect positively on your application.