Contract Support / Helpdesk Planner
Contract Support / Helpdesk Planner

Contract Support / Helpdesk Planner

Full-Time 30000 - 32000 £ / year (est.) Home office (partial)
CBW Staffing Solutions

At a Glance

  • Tasks: Support contract administration and liaise with teams for smooth operations.
  • Company: Join one of Scotland's fastest-growing facilities management companies.
  • Benefits: Competitive salary, hybrid working options, and a supportive team environment.
  • Other info: Exciting career growth opportunities in a fast-paced environment.
  • Why this job: Be part of a dynamic team making a real difference in facilities management.
  • Qualifications: Proficient in Microsoft Office and strong communication skills required.

The predicted salary is between 30000 - 32000 £ per year.

We have an exciting opportunity working for one of Scotland's fastest growing FM companies covering a new contract at their North Lanarkshire office. In this role you will be working as a Contract Administrator reporting into the Contracts Manager and Account Manager.

Hours of work: Monday - Friday : 08.00 - 17.00

Opportunity for hybrid working after probation.

Key Responsibilities:
  • Liaising between internal teams and client helpdesks for updates and closure of nationwide planned and reactive tasks.
  • Providing information to account/contract manager and client teams for regular reporting.
  • Organising accommodations and site permits.
  • Maintaining client portals, ensuring certification and paperwork is received and uploaded.
  • Assisting account/contracts manager with production of quotations.
  • Ordering of materials, equipment, and stock control.
  • Liaising with internal planning team for scheduling and booking of engineers.
  • Assisting the finance team with monthly applications and maintenance billing enquiries to ensure ease of invoicing.
  • Any other general day-to-day administrative duties.
Person Specification:

Must be proficient in the use of Microsoft Office package.

Contract Support / Helpdesk Planner employer: CBW Staffing Solutions

Join one of Scotland's fastest-growing facilities management companies, where you will thrive in a supportive and dynamic work environment in North Lanarkshire. With opportunities for hybrid working after probation, a strong emphasis on employee development, and a culture that values collaboration and innovation, this role as a Contract Support Administrator offers a rewarding career path with the chance to make a real impact. Enjoy competitive remuneration and the satisfaction of contributing to a company that prioritises its people and their growth.
CBW Staffing Solutions

Contact Detail:

CBW Staffing Solutions Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Contract Support / Helpdesk Planner

✨Tip Number 1

Network like a pro! Reach out to people in the facilities management sector on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.

✨Tip Number 2

Prepare for interviews by researching the company and its culture. Understand their values and how they operate, so you can show them you're not just a fit for the role, but for the team too!

✨Tip Number 3

Practice your responses to common interview questions, especially those related to contract administration and helpdesk support. We want you to feel confident and ready to impress when it’s your turn to shine!

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar names pop up in our system!

We think you need these skills to ace Contract Support / Helpdesk Planner

Contract Administration
Communication Skills
Microsoft Office Proficiency
Reporting Skills
Organisational Skills
Scheduling
Client Liaison
Quotation Production
Stock Control
Administrative Skills
Attention to Detail
Problem-Solving Skills

Some tips for your application 🫡

Tailor Your CV: Make sure your CV is tailored to the Contract Support role. Highlight your experience with Microsoft Office and any relevant administrative tasks you've handled. We want to see how your skills match what we're looking for!

Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this opportunity and how you can contribute to our team. Keep it friendly and professional, just like us at StudySmarter.

Showcase Your Communication Skills: Since this role involves liaising with various teams, make sure to highlight your communication skills in your application. Give examples of how you've successfully managed relationships or resolved issues in the past.

Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!

How to prepare for a job interview at CBW Staffing Solutions

✨Know Your Role Inside Out

Before the interview, make sure you thoroughly understand the responsibilities of a Contract Support Administrator. Familiarise yourself with tasks like liaising between teams, maintaining client portals, and assisting with quotations. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.

✨Showcase Your Microsoft Office Skills

Since proficiency in Microsoft Office is a must, be prepared to discuss your experience with it. Think of specific examples where you've used Excel for data management or Word for reporting. If you can, bring along a portfolio showcasing any relevant documents you've created.

✨Prepare for Scenario Questions

Expect questions that assess how you handle real-life situations, such as managing tight deadlines or resolving conflicts between teams. Prepare some examples from your past experiences that highlight your problem-solving skills and ability to work under pressure.

✨Ask Insightful Questions

At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the company culture, opportunities for hybrid working, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.

Contract Support / Helpdesk Planner
CBW Staffing Solutions

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