Lift & Escelator Operations Support in Canary Wharf

Lift & Escalator Operations Support - Office Based - Canary Wharf - £45,000  CBW Staffing Solutions are recruiting on behalf of a leading property and estate management organisation for a Lift & Escalator Operations Support professional to join their team at a major commercial estate in Canary Wharf. This is a varied role supporting the Lift & Escalator Services Manager in ensuring a large portfolio of lifts and escalators remains safe, compliant, reliable and operating to a high standard. The role would suit someone with experience in the lift and escalator industry, or a related building services environment, who has a good understanding of technical operations but also enjoys the coordination, contractor management and administrative side of facilities. What You'll Be Doing Health, Safety & Compliance Support compliance with Health & Safety legislation, statutory requirements, CDM and permit-to-work procedures. Review contractor RAMS and assist with permit approvals. Maintain records relating to LOLER inspections, audits, defects and contractor performance. Support the management and updating of the lift and escalator asset register.Asset & Service Management Monitor contractor call-outs, repairs and equipment restoration. Maintain accurate asset, defect and maintenance records using SharePoint and other systems. Carry out routine inspections and condition assessments of lifts and escalators. Monitor planned maintenance programmes, contractor attendance and service performance. Help identify opportunities to improve equipment reliability, availability and overall service delivery.Contractor Coordination Coordinate contractor activities and monitor performance against agreed standards. Track actions arising from inspections, audits and defect reports. Support major repairs, refurbishments and modernisation projects. Work closely with contractors, engineering teams and internal stakeholders to ensure works are completed safely and efficiently.Reporting & Administration Keep accurate records of maintenance visits, inspections, repairs and contractor documentation. Maintain departmental trackers covering defects, emergency responses and works in progress. Prepare KPI reports, dashboards and operational performance information. Support meetings, record actions and follow up to ensure they are completed. Assist with purchase orders, invoices and expenditure monitoring.Emergency & Operational Support Provide support during lift and escalator breakdowns, equipment failures and passenger entrapments. Attend site inspections alongside management and contractors when required. Support engineering teams in maximising equipment availability and minimising downtime. Assist with any other reasonable duties required by the Lift & Escalator Services Manager.What We're Looking For 3+ years' experience within the lift and escalator industry or a related building services environment. Good understanding of lift and escalator systems, LOLER requirements and industry standards. Strong organisational and administrative skills. Good IT skills, particularly Microsoft Office and SharePoint. Strong communication and stakeholder management skills. Good technical awareness and understanding of safe working practices. Comfortable coordinating contractors and managing multiple tasks at the same time. A proactive approach with good attention to detail