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- Tasks: Lead a dynamic helpdesk team, coordinating schedules and ensuring smooth operations.
- Company: Join a leading maintenance provider in a supportive and growing environment.
- Benefits: Enjoy a competitive salary, hybrid work, and opportunities for professional growth.
- Other info: Work 4 days on, 4 days off with flexible hours in Canary Wharf.
- Why this job: Make a real impact while developing your leadership skills in a vibrant team.
- Qualifications: Experience in facilities management and strong organisational skills required.
CBW Staffing Solutions are currently recruiting for an experienced Facilities Helpdesk Team Leader on behalf of a leading maintenance provider based in East London. This is a fantastic opportunity to join a supportive and growing team where you will have the opportunity to progress and develop your skills within the business.
Key Details:
- Location: Canary Wharf
- Salary: £35,000 per annum
- Working Hours: 4 Days on 4 Days Off - 12 Hr Shift 19.00-7.00
- Contract Type: Full-time, Permanent
- Work Arrangement: Hybrid
Role Overview:
As a Helpdesk Team Leader, you will play a crucial role in supporting the day-to-day operations of the Facilities and Maintenance Helpdesk Team. You’ll be responsible for coordinating engineer schedules, managing internal systems, handling client communications, and processing financial documents such as purchase orders and quotations. You will apply effective team supervision and leadership qualities while maintaining aspects of the department's hard and soft facilities services.
Key Responsibilities:
- Liaising with clients, engineers, and internal staff to ensure smooth operations and apply effective team supervision and leadership qualities while maintaining aspects of the department's hard and soft facilities services.
- To lead, communicate and promote a strong work ethic within the team to maintain service delivery standards and business relationships.
- Ensure the helpdesk is managed and maintained according to team rotas and manage engineer diaries and scheduling appointments via internal systems.
- Raising and processing purchase orders and job quotes.
- Coordinating with the maintenance supervisor to allocate daily tasks.
- Managing incoming and outgoing communications (emails and calls).
- Maintaining accurate records by scanning and uploading documentation.
- Opening and closing maintenance jobs on internal systems.
- Assisting with diary and call-out rota management.
- Providing general administrative support to the wider team.
Required Experience and Skills:
- Prior experience in a Facilities Management (FM) or maintenance environment.
- Strong background in finance-related admin: quotations, invoicing, purchase orders.
- Excellent organisational and multitasking abilities.
- IT literate with the ability to quickly adapt to new systems.
- Confident communicator with strong interpersonal skills.
- Proven administrative experience in a fast-paced office setting.
If you're looking to join a close-knit team where your work is valued and you can grow within a stable company, we’d love to hear from you. To apply, please send your CV to Claire at CBW Staffing Solutions for immediate consideration.
Facilities Helpdesk Team Leader- Night Shift in Canary Wharf employer: CBW Staffing Solutions
Contact Detail:
CBW Staffing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Team Leader- Night Shift in Canary Wharf
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management world. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. We want you to show them you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice common interview questions with a mate. The more comfortable you are, the better you’ll come across when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our fantastic team.
We think you need these skills to ace Facilities Helpdesk Team Leader- Night Shift in Canary Wharf
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in facilities management and any relevant finance-related admin work to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the Facilities Helpdesk Team Leader role. Share specific examples of your leadership skills and how you've successfully managed teams in the past.
Show Off Your Communication Skills: Since this role involves liaising with clients and engineers, it’s important to demonstrate your strong communication abilities. Use clear and concise language in your application to showcase your interpersonal skills.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at CBW Staffing Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of facilities management and maintenance. Understand the key responsibilities of a Helpdesk Team Leader, especially around scheduling, client communication, and financial documentation. This will show that you're not just interested in the role but also prepared for it.
✨Showcase Your Leadership Skills
Be ready to discuss your previous experience in leading teams. Think of specific examples where you’ve successfully managed a team or improved service delivery. Highlight your ability to promote a strong work ethic and how you’ve handled challenges in a fast-paced environment.
✨Demonstrate Your Organisational Skills
Since this role requires excellent organisational abilities, prepare to talk about how you manage multiple tasks and priorities. You could share a time when you juggled various responsibilities effectively, especially in a busy office setting.
✨Communicate Confidently
As a Helpdesk Team Leader, strong communication skills are essential. Practice articulating your thoughts clearly and confidently. Be prepared to answer questions about how you handle client communications and internal team interactions, as this will be crucial for the role.