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- Tasks: Lead a dynamic helpdesk team, coordinating schedules and ensuring smooth operations.
- Company: Join a leading maintenance provider in the vibrant Canary Wharf area.
- Benefits: Enjoy a competitive salary, hybrid work, and opportunities for professional growth.
- Other info: Flexible 4 on 4 off night shifts with a focus on teamwork and communication.
- Why this job: Make a real impact in a supportive team while developing your leadership skills.
- Qualifications: Experience in facilities management and strong organisational skills required.
The predicted salary is between 35000 - 35000 £ per year.
CBW Staffing Solutions are currently recruiting for an experienced Facilities Helpdesk Team Leader on behalf of a leading maintenance provider based in East London. This is a fantastic opportunity to join a supportive and growing team where you will have the opportunity to progress and develop your skills within the business.
Key Details:
- Location: Canary Wharf
- Salary: £35,000 per annum
- Working Hours: 4 Days on 4 Days Off - 12 Hr Shift 19.00-7.00
- Contract Type: Full-time, Permanent
- Work Arrangement: Hybrid
Role Overview:
As a Helpdesk Team Leader, you will play a crucial role in supporting the day-to-day operations of the Facilities and Maintenance Helpdesk Team. You will be responsible for coordinating engineer schedules, managing internal systems, handling client communications, and processing financial documents such as purchase orders and quotations. You will apply effective team supervision and leadership qualities while maintaining aspects of the department's hard and soft facilities services.
Key Responsibilities:
- Liaising with clients, engineers, and internal staff to ensure smooth operations.
- Leading, communicating, and promoting a strong work ethic within the team to maintain service delivery standards and business relationships.
- Ensuring the helpdesk is managed and maintained according to team rotas.
- Managing engineer diaries and scheduling appointments via internal systems.
- Raising and processing purchase orders and job quotes.
- Coordinating with the maintenance supervisor to allocate daily tasks.
- Managing incoming and outgoing communications (emails and calls).
- Maintaining accurate records by scanning and uploading documentation.
- Opening and closing maintenance jobs on internal systems.
- Assisting with diary and call-out rota management.
- Providing general administrative support to the wider team.
Required Experience and Skills:
- Prior experience in a Facilities Management (FM) or maintenance environment.
- Strong background in finance-related admin: quotations, invoicing, purchase orders.
- Excellent organisational and multitasking abilities.
- IT literate with the ability to quickly adapt to new systems.
- Confident communicator with strong interpersonal skills.
- Proven administrative experience in a fast-paced office setting.
If you're looking to join a close-knit team where your work is valued and you can grow within a stable company, we'd love to hear from you. To apply, please send your CV to Claire at CBW Staffing Solutions for immediate consideration.
Facilities Helpdesk Team Leader- Night Shift in Slough employer: CBW Staffing Solutions Ltd
Contact Detail:
CBW Staffing Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Team Leader- Night Shift in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in being part of their team at Canary Wharf.
✨Tip Number 3
Practice common interview questions, especially those related to team leadership and communication. We want you to shine when discussing how you’ll manage the helpdesk team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Facilities Helpdesk Team Leader- Night Shift in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in facilities management and any relevant finance-related admin work to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the Facilities Helpdesk Team Leader role. Share specific examples of your leadership skills and how you've successfully managed teams in the past.
Show Off Your Communication Skills: Since this role involves liaising with clients and engineers, it’s important to demonstrate your strong communication abilities. Use clear and concise language in your application to showcase your interpersonal skills.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at CBW Staffing Solutions Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of facilities management and maintenance processes. Familiarise yourself with common terms and practices in the industry, as well as the specific responsibilities of a Helpdesk Team Leader. This will show that you're not just interested in the role but also understand what it entails.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed projects. Highlight how you’ve coordinated schedules, handled client communications, or improved service delivery standards. This will demonstrate your capability to lead and inspire a team effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to managing a helpdesk. Think about how you would handle scheduling conflicts, client complaints, or urgent maintenance requests. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the tools they use for scheduling, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.