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- Tasks: Lead a dynamic helpdesk team to deliver top-notch customer service and efficient task management.
- Company: Join a global facilities management organisation with a focus on teamwork and innovation.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and a generous pension scheme.
- Why this job: Make a real impact by leading a team that supports clients and resolves issues effectively.
- Qualifications: Experience in helpdesk leadership and strong communication skills are essential.
- Other info: Great opportunities for training, development, and career progression await you.
The predicted salary is between 24000 - 36000 £ per year.
FM Helpdesk Team Leader - Deansgate, Manchester - Global Facilities Management Organisation
CBW Staffing Solutions are recruiting for an experienced Helpdesk Team Leader who will be responsible for overseeing the daily operations of the helpdesk team, ensuring high levels of customer service, prompt response times and efficient allocation of tasks. You will play a pivotal role in leading a team of coordinators and agents who support clients and internal stakeholders with reactive maintenance requests, service logging and job tracking.
Package:
- Competitive salary of £30,000 per annum (depending on experience)
- Core hours are Monday - Friday (40 hours per week)
- 25 days annual leave plus bank holidays
- Generous workplace pension scheme
- Training, development & progression opportunities
Responsibilities:
- Lead, coach and motivate the helpdesk team to deliver exceptional service
- Act as the main point of contact for escalations, queries, and performance issues
- Monitor and manage workload distribution and ensure all SLAs/KPIs are met
- Support the implementation of helpdesk processes and system improvements
- Prepare and deliver performance reports to management
- Liaise with clients, contractors and internal departments to ensure effective communication and issue resolution
- Conduct regular 1-1s, appraisals and training sessions for team development
Requirements:
- Proven experience in a similar helpdesk or customer service leadership role, ideally within the Facilities Management sector
- Strong understanding of CAFM systems (e.g., Concept, Planon, or similar)
- Excellent communication, interpersonal and organisational skills
- Ability to remain calm under pressure and manage competing priorities
- Strong problem-solving skills and a proactive approach to service delivery
- Competent in MS Office and helpdesk reporting tools
Interested? Apply with an up to date CV or contact Aaron Rutter at CBW Staffing Solutions.
Facilities Helpdesk Team Leader in Manchester employer: CBW Staffing Solutions Ltd
Contact Detail:
CBW Staffing Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Team Leader in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and work environment. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Helpdesk Team Leader and be ready to share specific examples.
✨Tip Number 3
Show off your leadership skills! Be prepared to discuss how you've motivated teams in the past and how you plan to lead the helpdesk team effectively. Highlight your problem-solving abilities and how you handle escalations.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Facilities Helpdesk Team Leader in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Facilities Helpdesk Team Leader role. Highlight your experience in leading teams, managing workloads, and delivering exceptional customer service. We want to see how your skills match what we're looking for!
Showcase Your Leadership Skills: In your application, emphasise your leadership experience. Talk about how you've motivated teams, handled escalations, and ensured SLAs were met. We love to see examples of how you've made a positive impact in previous roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your achievements and experiences.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at CBW Staffing Solutions Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of CAFM systems and the Facilities Management sector. Being able to discuss specific tools like Concept or Planon will show that you're not just familiar with the role, but that you’re genuinely interested in it.
✨Showcase Your Leadership Skills
Prepare examples of how you've led a team in the past. Think about times when you motivated your team or resolved conflicts. This is your chance to demonstrate your ability to coach and inspire others, which is key for this role.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing workload distribution or dealing with escalations. Practise your responses to these scenarios so you can showcase your problem-solving skills and calmness under pressure.
✨Communicate Effectively
Since this role involves liaising with clients and internal departments, practice clear and concise communication. During the interview, make sure to articulate your thoughts well and listen actively to the interviewer’s questions.
