Lift & Escelator Operations Support

Lift & Escalator Operations Support - Office Based - Canary Wharf - £45,000

CBW Staffing Solutions are recruiting on behalf of a leading property and estate management organisation for a Lift & Escalator Operations Support professional to join their team at a major commercial estate in Canary Wharf.

This is a varied role supporting the Lift & Escalator Services Manager in ensuring a large portfolio of lifts and escalators remains safe, compliant, reliable and operating to a high standard.

The role would suit someone with experience in the lift and escalator industry, or a related building services environment, who has a good understanding of technical operations but also enjoys the coordination, contractor management and administrative side of facilities.

What You'll Be Doing

Health, Safety & Compliance

• Support compliance with Health & Safety legislation, statutory requirements, CDM and permit-to-work procedures.
• Review contractor RAMS and assist with permit approvals.
• Maintain records relating to LOLER inspections, audits, defects and contractor performance.
• Support the management and updating of the lift and escalator asset register.

Asset & Service Management

• Monitor contractor call-outs, repairs and equipment restoration.
• Maintain accurate asset, defect and maintenance records using SharePoint and other systems.
• Carry out routine inspections and condition assessments of lifts and escalators.
• Monitor planned maintenance programmes, contractor attendance and service performance.
• Help identify opportunities to improve equipment reliability, availability and overall service delivery.

Contractor Coordination

• Coordinate contractor activities and monitor performance against agreed standards.
• Track actions arising from inspections, audits and defect reports.
• Support major repairs, refurbishments and modernisation projects.
• Work closely with contractors, engineering teams and internal stakeholders to ensure works are completed safely and efficiently.

Reporting & Administration

• Keep accurate records of maintenance visits, inspections, repairs and contractor documentation.
• Maintain departmental trackers covering defects, emergency responses and works in progress.
• Prepare KPI reports, dashboards and operational performance information.
• Support meetings, record actions and follow up to ensure they are completed.
• Assist with purchase orders, invoices and expenditure monitoring.

Emergency & Operational Support

• Provide support during lift and escalator breakdowns, equipment failures and passenger entrapments.
• Attend site inspections alongside management and contractors when required.
• Support engineering teams in maximising equipment availability and minimising downtime.
• Assist with any other reasonable duties required by the Lift & Escalator Services Manager.

What We're Looking For

• 3+ years' experience within the lift and escalator industry or a related building services environment.
• Good understanding of lift and escalator systems, LOLER requirements and industry standards.
• Strong organisational and administrative skills.
• Good IT skills, particularly Microsoft Office and SharePoint.
• Strong communication and stakeholder management skills.
• Good technical awareness and understanding of safe working practices.
• Comfortable coordinating contractors and managing multiple tasks at the same time.
• A proactive approach with good attention to detail.

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