At a Glance
- Tasks: Oversee hard FM services and manage engineering teams across London properties.
- Company: Established FM service provider with a strong reputation in Kent.
- Benefits: Competitive salary, car allowance, and opportunities for professional growth.
- Other info: Monday to Friday role with excellent career advancement potential.
- Why this job: Lead impactful projects and enhance client satisfaction in a dynamic environment.
- Qualifications: M&E qualified with experience in facilities management and team leadership.
The predicted salary is between 65000 - 65000 € per year.
An exciting opportunity to work for an established FM service provider situated in Kent. CBW is currently seeking an experienced Contract Manager to oversee the delivery of all hard FM services across a portfolio of buildings in London on behalf of a property managing agent. The successful candidate will be M&E qualified with a proven track record in facilities management.
You will be responsible for managing dedicated on-site engineering teams, ensuring all planned and reactive maintenance activities are completed to the highest standards, and that the properties operate efficiently on a day-to-day basis.
Hours of work: Monday to Friday - 08:00am to 17:00pm. X2 Days based out of the Kent office with remaining days out visiting clients.
Key duties & responsibilities:
- Report directly to the Operations Manager
- Manage agreed KPI and SLA's
- Responsible for managing the company's H&S and environmental performance on the contract
- Plan and implement building shutdowns and complex client project works
- Responsible for managing the company's quality procedures on site
- Recruitment of any new staff
- Responsible for the development of all staff, which will include annual appraisals
- Manage staff absenteeism and be responsible for disciplinary issues
- Management of client relationships on a daily basis
- Management of all reports
- Manage any additional business opportunities that will deliver client satisfaction and increase contract sales revenue
- Offer technical support to both the client and the engineering team
- Responsible for the permit system
- Attend client meetings
- Financial understanding/experience (P&L etc)
Requirements:
- Qualified in an engineering discipline (Electrical or Mechanical); C&G, HNC, HND or higher
- Experience of service delivery across a commercial portfolio (Hard Services)
- Previous experience of managing an FM engineering team
- A proven track record in commercial building maintenance
- Ability to communicate both verbally and in writing with all levels of staff and clients
- Ability to manage and prioritise a demanding and varying workload
- Excellent communication and customer service skills
Locations
Contracts Manager, Senior Manager in Kent, Maidstone employer: CBW Staffing Solutions Ltd
Join a leading FM service provider in Kent, where we prioritise employee development and foster a collaborative work culture. With competitive salaries, a supportive environment, and opportunities for career advancement, we ensure our Contracts Managers thrive while managing high-profile projects across London. Enjoy the flexibility of working from our Kent office and visiting clients, all while contributing to the efficient operation of diverse properties.
StudySmarter Expert Advice🤫
We think this is how you could land Contracts Manager, Senior Manager in Kent, Maidstone
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector, especially those who might know about opportunities at FM service providers. A friendly chat can sometimes lead to job openings that aren't even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Knowing their portfolio and recent achievements will help you stand out. Plus, it shows you're genuinely interested in the role and ready to hit the ground running!
✨Tip Number 3
Practice your pitch! Be ready to explain how your M&E qualifications and experience managing engineering teams make you the perfect fit for the Contracts Manager role. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are proactive and take the time to submit their applications directly. It shows you're serious about joining our team and makes it easier for us to find you.
We think you need these skills to ace Contracts Manager, Senior Manager in Kent, Maidstone
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contracts Manager role. Highlight your M&E qualifications and any relevant experience in facilities management. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Mention your experience with managing engineering teams and client relationships, as these are key for us.
Showcase Your Achievements:When detailing your past roles, focus on your achievements rather than just responsibilities. Did you improve efficiency or client satisfaction? We love to see quantifiable results that demonstrate your impact!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at CBW Staffing Solutions Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to M&E qualifications. Be ready to discuss your experience in managing hard FM services and how you've successfully overseen engineering teams in the past.
✨Showcase Your Leadership Skills
Prepare examples of how you've managed staff, handled disciplinary issues, and conducted appraisals. Highlight your ability to develop a team and maintain high standards in service delivery.
✨Understand the Business
Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. Be prepared to discuss how you've managed these in previous positions and how you can apply that knowledge here.
✨Client Relationship Management
Think of specific instances where you've successfully managed client relationships. Be ready to explain how you ensure client satisfaction and identify additional business opportunities that could benefit the company.
