Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the facilities team by managing helpdesk queries and maintenance tasks.
- Company: Join CBW, a dynamic company focused on efficient facilities management.
- Benefits: Enjoy a competitive salary, 22 days holiday, and a company pension scheme.
- Why this job: Be part of a supportive team while ensuring a safe and compliant work environment.
- Qualifications: Previous experience in facilities or helpdesk roles is essential.
- Other info: Work Monday to Friday, 8am to 5pm, in a vibrant Glasgow location.
The predicted salary is between 21600 - 37800 £ per year.
Facilities Planner/Helpdesk – Glasgow – Salary up to £27,000 DOE CBW are looking for an experienced administrator toprovide effective helpdesk and administrative support to the facilities management team, ensuring that all maintenance and service requests are logged, tracked, and resolved efficiently, while maintaining a safe and compliant working environment. Key Responsibilities: Act as the first point of contact for all facilities-related queries via phone, email, and helpdesk system. Log, prioritise, and assign reactive and planned maintenance tasks to engineers and contractors. Monitor progress of work orders, ensuring timely updates and completion within agreed SLA\’s. Maintain accurate records of jobs, compliance documentation, and service reports in the CAFM/helpdesk system. Assist with the scheduling of planned preventative maintenance (PPM) and statutory inspections. Support health and safety compliance, including coordinating permits to work, contractor inductions, and record-keeping. Generate reports and provide data to support performance monitoring and facilities audits. Carry out general administrative duties including processing invoices, updating asset registers, and filing. Person Specification: Previous experience in a facilities, maintenance, or helpdesk role. Strong organisational and multitasking skills with attention to detail. Excellent communication and customer service skills. IT literate with experience using helpdesk or CAFM systems. Ability to work effectively under pressure and prioritise workload. Salary & Benefits: Salary up to £27,000 DOE 22 Days annual leave plus bank holidays Monday to Friday – 8am to 5pm Company Pension Sheme TPBN1_UKTJ
Facilities Planner/Helpdesk employer: CBW Staffing Solutions Ltd
Contact Detail:
CBW Staffing Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Planner/Helpdesk
✨Tip Number 1
Familiarise yourself with common facilities management software and helpdesk systems. Being able to demonstrate your knowledge of these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your communication skills, as you'll be the first point of contact for queries. Practising how to handle difficult situations or complaints can show your potential employer that you're ready for the role.
✨Tip Number 3
Research the company’s current facilities and any recent projects they’ve undertaken. This knowledge will not only help you in the interview but also demonstrate your genuine interest in the position.
✨Tip Number 4
Prepare examples from your past experience that showcase your organisational and multitasking skills. Be ready to discuss how you've successfully managed multiple tasks under pressure, as this is crucial for the role.
We think you need these skills to ace Facilities Planner/Helpdesk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management or helpdesk roles. Emphasise your organisational skills, attention to detail, and any specific software knowledge, especially with helpdesk or CAFM systems.
Craft a Strong Cover Letter: Write a cover letter that directly addresses the key responsibilities mentioned in the job description. Use specific examples from your past experience to demonstrate how you can effectively log, track, and resolve maintenance requests.
Highlight Communication Skills: Since excellent communication is crucial for this role, ensure you mention any experience where you've successfully managed customer queries or collaborated with teams. This will show your ability to be the first point of contact for facilities-related queries.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Facilities Planner/Helpdesk position.
How to prepare for a job interview at CBW Staffing Solutions Ltd
✨Showcase Your Organisational Skills
As a Facilities Planner/Helpdesk, you'll need to demonstrate strong organisational abilities. Prepare examples of how you've successfully managed multiple tasks or projects in the past, highlighting your attention to detail and ability to prioritise effectively.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you've handled customer queries or complaints in previous positions, showcasing your customer service skills.
✨Familiarise Yourself with CAFM Systems
Since the job involves using helpdesk or CAFM systems, brush up on your knowledge of these tools. If you have experience with specific software, be prepared to discuss it. If not, research common features and functionalities to show your willingness to learn.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in the role, such as managing urgent maintenance requests, and prepare your responses to demonstrate your proactive approach and ability to work under pressure.
