Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic helpdesk team, manage schedules, and ensure smooth operations.
- Company: Join a leading maintenance provider in a supportive and growing environment.
- Benefits: Competitive salary, hybrid work, and opportunities for skill development.
- Other info: Enjoy a stable career with excellent growth potential in a close-knit team.
- Why this job: Make a real impact while developing your leadership skills in a vibrant team.
- Qualifications: Experience in facilities management and strong organisational skills required.
The predicted salary is between 35000 - 35000 £ per year.
CBW Staffing Solutions are currently recruiting for an experienced Facilities Helpdesk Team Leader on behalf of a leading maintenance provider based in East London. This is a fantastic opportunity to join a supportive and growing team where you will have the opportunity to progress and develop your skills within the business.
Key Details:
- Location: Canary Wharf
- Salary: £35,000 per annum
- Working Hours: 4 Days on 4 Days Off - 12 Hr Shift 19.00-7.00
- Contract Type: Full-time, Permanent
- Work Arrangement: Hybrid
Role Overview:
As a Helpdesk Team Leader, you will play a crucial role in supporting the day-to-day operations of the Facilities and Maintenance Helpdesk Team. You will be responsible for coordinating engineer schedules, managing internal systems, handling client communications, and processing financial documents such as purchase orders and quotations. You will apply effective team supervision and leadership qualities while maintaining aspects of the department's hard and soft facilities services.
Key Responsibilities:
- Liaising with clients, engineers, and internal staff to ensure smooth operations and apply effective team supervision and leadership qualities while maintaining aspects of the department's hard and soft facilities services.
- To lead, communicate and promote a strong work ethic within the team to maintain service delivery standards and business relationships.
- Ensure the helpdesk is managed and maintained according to team rotas.
- Managing engineer diaries and scheduling appointments via internal systems.
- Raising and processing purchase orders and job quotes.
- Coordinating with the maintenance supervisor to allocate daily tasks.
- Managing incoming and outgoing communications (emails and calls).
- Maintaining accurate records by scanning and uploading documentation.
- Opening and closing maintenance jobs on internal systems.
- Assisting with diary and call-out rota management.
- Providing general administrative support to the wider team.
Required Experience and Skills:
- Prior experience in a Facilities Management (FM) or maintenance environment.
- Strong background in finance-related admin: quotations, invoicing, purchase orders.
- Excellent organisational and multitasking abilities.
- IT literate with the ability to quickly adapt to new systems.
- Confident communicator with strong interpersonal skills.
- Proven administrative experience in a fast-paced office setting.
If you're looking to join a close-knit team where your work is valued and you can grow within a stable company, we'd love to hear from you. To apply, please send your CV to Claire at CBW Staffing Solutions for immediate consideration.
Facilities Helpdesk Team Leader- Night Shift employer: CBW Staffing Solutions Ltd
Contact Detail:
CBW Staffing Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Team Leader- Night Shift
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in being part of their team at Canary Wharf.
✨Tip Number 3
Practice your leadership skills! Think of examples from your past experiences where you’ve successfully led a team or managed a project. This will help you shine during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Facilities Helpdesk Team Leader- Night Shift
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in facilities management and any relevant finance-related admin work to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Facilities Helpdesk Team Leader role. Share specific examples of your leadership experience and how you've successfully managed teams in the past.
Show Off Your Communication Skills: Since this role involves liaising with clients and engineers, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to showcase your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CBW Staffing Solutions Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of facilities management and maintenance processes. Familiarise yourself with common terms and practices in the industry, as well as the specific responsibilities of a Helpdesk Team Leader. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed projects. Highlight how you motivated your team, resolved conflicts, or improved service delivery standards. This will demonstrate your capability to lead and inspire others in the role.
✨Be Ready for Scenario Questions
Expect to be asked about how you'd handle specific situations, like managing engineer schedules or dealing with client communications. Think through potential scenarios beforehand and outline your approach. This will show that you can think on your feet and are prepared for the challenges of the job.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, opportunities for professional development, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.