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- Tasks: Be the go-to person for maintenance queries, assisting clients and engineers via phone and email.
- Company: Join a leading National Facilities Management Organisation with a supportive team culture.
- Benefits: Enjoy a competitive hourly rate, flexible hours, and full training provided.
- Why this job: Perfect for those who thrive in fast-paced environments and love helping others.
- Qualifications: Previous customer service or admin experience is essential; good IT skills are a plus.
- Other info: This is a temporary role with potential for extension, working 21 hours a week.
CBW Staffing Solutions are currently recruiting for a temporary Helpdesk Administrator to support a busy facilities helpdesk team during staff absence. This is a 5-week rolling contract with potential for extension, based on site at our clients office in Anderton, Cheshire.
As a Helpdesk Administrator, you will be the first point of contact for incoming maintenance enquiries, assisting engineers, clients, and contractors by phone and email. You will work closely with the Service Desk Manager and on-site coordinator to ensure smooth operations and excellent service delivery.
This is an excellent opportunity for someone with a background in administration, customer service or contact centre work, who is confident in communicating over the phone and thrives in a fast-paced environment.
Package:
- An hourly rate of £12.21 PAYE
- Temporary role with a 4 week rolling contract
- 21 hours per week: Monday, Wednesday and Friday (9:00am - 5:00pm)
- Full training & equipment provided
Responsibilities:
- Answering incoming service desk calls and emails
- Logging and categorising maintenance requests using internal systems
- Communicating with engineers, clients, and contractors to coordinate jobs
- Providing updates and support throughout job lifecycles
- Supporting general administrative duties within the team
Requirements:
- Previous experience in customer service or administration (office or contact centre experience ideal)
- Good IT skills and ability to learn internal systems quickly
- Must be comfortable speaking to engineers, clients and contractors over the phone
- Reliable, organised and a good communicator
- Available for the full contract duration
If you are a reliable and confident administrator looking for an immediate temporary role, please apply with your full CV or contact Bethany McCluskey at CBW Staffing Solutions.
Facilities Helpdesk Administrator in Northwich employer: CBW Staffing Solutions Ltd
Contact Detail:
CBW Staffing Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Administrator in Northwich
✨Tip Number 1
Familiarise yourself with common facilities management terminology and processes. This will help you communicate effectively with engineers, clients, and contractors, making you a more attractive candidate.
✨Tip Number 2
Practice your phone communication skills. Since you'll be the first point of contact for incoming enquiries, being confident and clear on the phone is crucial. Consider role-playing scenarios with a friend to build your confidence.
✨Tip Number 3
Research the company and its values. Understanding the culture and mission of the National Facilities Management Organisation can help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 4
Be prepared to discuss your previous experience in customer service or administration. Think of specific examples where you've successfully handled inquiries or resolved issues, as this will demonstrate your capability for the role.
We think you need these skills to ace Facilities Helpdesk Administrator in Northwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise any previous roles where you handled enquiries or worked in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your ability to communicate effectively over the phone and your experience with IT systems, as these are key for the role.
Showcase Relevant Skills: In your application, clearly outline your organisational skills and reliability. Provide examples of how you've successfully managed multiple tasks or supported a team in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CBW Staffing Solutions Ltd
✨Showcase Your Customer Service Skills
As a Helpdesk Administrator, you'll be the first point of contact for clients and contractors. Be prepared to discuss your previous experience in customer service or administration, highlighting specific examples where you successfully resolved issues or provided excellent support.
✨Demonstrate Your Communication Abilities
Effective communication is key in this role. During the interview, practice clear and concise responses. You might even want to prepare a few scenarios where you had to communicate complex information to different stakeholders, showcasing your ability to adapt your communication style.
✨Familiarise Yourself with IT Systems
Since good IT skills are essential, take some time to research common helpdesk software and tools. Mention any relevant systems you've used in the past, and express your willingness to learn new internal systems quickly during the interview.
✨Prepare for Fast-Paced Scenarios
This role thrives in a fast-paced environment, so be ready to discuss how you handle pressure and multitasking. Think of examples from your past work where you successfully managed multiple tasks or dealt with urgent requests, demonstrating your organisational skills.
