At a Glance
- Tasks: Coordinate helpdesk operations and manage contract administration in a fast-paced environment.
- Company: Established Facilities Management company located in Canary Wharf.
- Benefits: Up to £40,000 salary, hybrid working, and professional development opportunities.
- Other info: Immediate start available; excellent career growth potential.
- Why this job: Join a dynamic team and make a real impact in Facilities Management.
- Qualifications: Experience in Contract Support and strong organisational skills required.
The predicted salary is between 32000 - 48000 £ per year.
Are you an experienced Contract Support professional looking for your next challenge within Facilities Management? If so, this could be the ideal opportunity for you. We are currently recruiting for an experienced Contract Support to join a well-established Facilities Management company based in Canary Wharf. This role supports one of the company’s key contracts, delivering a consistently high standard of service within a fast-paced FM environment.
The Role
The successful candidate will have a proven background in Facilities Management and Contract Support. You will play an important role in the day-to-day operation of the contract, working closely with the Helpdesk Manager and wider FM team. Your responsibilities will include helpdesk coordination, contract administration, financial support, and stakeholder communication, ensuring the smooth delivery of services across the site.
Hours & Details
- Monday to Friday
- 8:00am - 5:00pm
- Permanent position
- Salary up to £40,000 per annum
- Hybrid working (1 day working from home)
- Location: Canary Wharf
Important: Candidates must have previous experience in a similar Contract Support role and be available to start immediately.
Responsibilities & Duties
- Act as the first point of contact for Facilities Management enquiries via phone and email, providing a professional and responsive service.
- Manage and monitor the FM Helpdesk inbox, ensuring all reactive and planned maintenance requests are logged, tracked, and closed accurately.
- Schedule and coordinate reactive maintenance and helpdesk call-outs, allocating work to engineers in line with priorities and SLA requirements.
- Open, update, and close jobs on CAFM systems while maintaining high levels of data accuracy and compliance.
- Review incoming jobs throughout the day and allocate work accordingly to ensure efficient workflow management.
- Raise, process, and track purchase orders in line with financial and contractual procedures.
- Process and reconcile supplier invoices, matching against purchase orders and completed works while resolving any discrepancies.
- Monitor and manage Work in Progress (WIP), chasing outstanding works, approvals, and financial closures to support accurate cost reporting.
- Issue and close planned and reactive maintenance visits, ensuring works are financially and operationally completed.
- Support contract financial administration, including cost tracking, accruals, and month-end reporting.
- Raise corrective maintenance tasks following PPM completion to maintain service continuity.
- Liaise daily with engineers, subcontractors, and management teams to progress works and resolve issues.
- Support Office and Contract Managers in the administration and delivery of contractual objectives.
- Respond to internal and external queries in a timely and professional manner.
- Organise and manage workload effectively to ensure operational and financial tasks are completed within required timescales.
Requirements
- Proven experience in a Contract Support role
- Previous experience working within Facilities Management
- Strong general administration and organisational skills
- Experience using CAFM systems
If you are interested in this opportunity, please send your CV to Stacey at CBW Staffing Solutions.
Contract Support Administrator employer: CBW Staffing Solutions Ltd
CBW Staffing Solutions Ltd is an excellent employer, offering a competitive salary of up to £52,000 per annum for the Electrical Shift Engineer role in the vibrant area of Kings Cross, London. With a strong focus on employee growth and development, the company fosters a supportive work culture that values teamwork and innovation, making it an ideal place for professionals seeking meaningful and rewarding careers in a dynamic environment.
Contact Details:
CBW Staffing Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the Facilities Management sector. Let them know you're on the lookout for a Contract Support role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to Contract Support and Facilities Management. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience in contract administration and helpdesk coordination. This can really set you apart during interviews and give potential employers a clear picture of what you bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Contract Support Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in Contract Support and Facilities Management. We want to see how your skills match the job description, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a clear understanding of what the job entails, so let your personality come through.
Be Clear and Concise:When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CBW Staffing Solutions Ltd
✨Know Your Stuff
Make sure you brush up on your Facilities Management knowledge and the specific responsibilities of a Contract Support Administrator. Familiarise yourself with common CAFM systems and be ready to discuss how you've used them in past roles.
✨Showcase Your Communication Skills
As this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with teams or clients in previous positions, especially in high-pressure situations.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you manage your workload and prioritise tasks. Think of specific instances where your organisational skills made a difference in meeting deadlines or improving efficiency in your previous roles.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest and helps you assess if it's the right fit for you.
