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- Tasks: Act as the go-to person for residents during construction, ensuring smooth communication and resolving concerns.
- Company: Join a dynamic construction team dedicated to community engagement and positive relationships.
- Benefits: Enjoy a competitive salary, company van, and opportunities for career development.
- Why this job: Make a real impact in your community while working on exciting projects with a supportive team.
- Qualifications: Previous experience in a customer-facing role, strong communication skills, and a full UK driving licence required.
- Other info: Ideal for those passionate about housing and community engagement.
The predicted salary is between 24000 - 36000 £ per year.
Construction Resident Liaison Officer -Inverness- Up to £30,000 plus company van A new opportunity for a dedicated Resident Liaison Officer (RLO) to join a construction team. The RLO will play a crucial role in acting as the bridge between residents and the construction team, ensuring clear communication, resolving concerns, and maintaining positive relationships throughout the construction process. This position is ideal for someone with strong interpersonal skills and a background in housing, construction, or community engagement. Key Responsibilities: Serve as the first point of contact for residents, addressing inquiries and concerns related to ongoing construction work. Communicate project timelines, potential disruptions, and progress updates effectively to residents. Coordinate and manage resident engagement activities, including meetings, newsletters, and site visits. Handle complaints and issues sensitively, ensuring timely resolutions and escalating where necessary. Work closely with site managers, contractors, and local authorities to facilitate smooth project delivery. Conduct pre-start meetings and site inspections to assess resident needs and potential impacts of the work. Maintain accurate records of interactions, issues, and resolutions for reporting purposes. Ensure residents\’ health, safety, and welfare are considered at all stages of the project. Assist in the development of social value initiatives, fostering positive relationships between the company and the community. Requirements & Skills: Previous experience in a Resident Liaison Officer or similar customer-facing role in construction, housing, or property services. Strong communication and interpersonal skills with the ability to handle sensitive situations professionally. Knowledge of construction processes, housing regulations, and health & safety considerations. Ability to work independently and as part of a team, with excellent organizational skills. Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with CRM systems is desirable. Full UK driving licence and willingness to travel between sites if required. Benefits: Competitive salary and benefits package. Opportunity to work on meaningful community-focused projects. Career development and training opportunities. Supportive and dynamic work environment. TPBN1_UKTJ
Construction Resident Liaison Officer (RLO) employer: CBW Staffing Solutions Ltd
Contact Detail:
CBW Staffing Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Construction Resident Liaison Officer (RLO)
✨Tip Number 1
Network with professionals in the construction and housing sectors. Attend local community meetings or construction-related events in Inverness to meet potential colleagues and residents. Building these connections can give you insights into the role and help you stand out.
✨Tip Number 2
Familiarise yourself with the specific construction projects happening in Inverness. Understanding the local context and current developments will allow you to speak knowledgeably about them during interviews, showcasing your genuine interest in the role.
✨Tip Number 3
Demonstrate your interpersonal skills by preparing examples of how you've successfully resolved conflicts or communicated effectively in previous roles. This will highlight your suitability for the RLO position, where these skills are crucial.
✨Tip Number 4
Research the company’s values and community initiatives. Being able to discuss how your personal values align with theirs during an interview can make a strong impression and show that you're committed to fostering positive relationships within the community.
We think you need these skills to ace Construction Resident Liaison Officer (RLO)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, particularly in construction or housing. Emphasise your interpersonal skills and any specific achievements that demonstrate your ability to manage resident relationships effectively.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Resident Liaison Officer role. Use specific examples from your past experiences to illustrate how you can effectively communicate with residents and resolve issues.
Showcase Relevant Skills: In your application, clearly outline your knowledge of construction processes and health & safety regulations. Mention your proficiency in Microsoft Office and any experience with CRM systems, as these are desirable skills for the role.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for a role that involves communication with residents.
How to prepare for a job interview at CBW Staffing Solutions Ltd
✨Know Your Role Inside Out
Make sure you understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks such as communication with residents, managing complaints, and coordinating engagement activities. This will help you demonstrate your suitability for the role during the interview.
✨Showcase Your Interpersonal Skills
Since this role requires strong interpersonal skills, prepare examples from your past experiences where you've successfully resolved conflicts or built positive relationships. Highlighting these situations will show that you can handle sensitive issues professionally.
✨Understand Construction Processes
Brush up on your knowledge of construction processes and housing regulations. Being able to discuss these topics confidently will impress the interviewers and show that you're prepared to engage effectively with both residents and the construction team.
✨Prepare Questions for Them
Think of insightful questions to ask the interviewers about the company culture, community initiatives, or specific projects. This not only shows your interest in the role but also helps you gauge if the company aligns with your values and career goals.
