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- Tasks: Manage commercial maintenance contracts and lead maintenance teams to ensure client satisfaction.
- Company: Established building maintenance contractor that values its staff.
- Benefits: Competitive salary up to £80K, flexible working options, and career growth opportunities.
- Why this job: Join a stable company and make a real impact in the commercial building maintenance industry.
- Qualifications: Electrical or mechanical qualifications and experience managing multi-site businesses.
- Other info: Dynamic role with opportunities for innovation and problem-solving under pressure.
The predicted salary is between 48000 - 64000 £ per year.
Would you like to work for an established, stable building maintenance contractor that actually values their staff? Do you have experience of managing commercial maintenance contracts? One of the established names in the commercial building maintenance industry is looking to recruit a Contract Manager to be based in Central London and to work across a portfolio of commercial contracts.
They are looking for an individual from a strong technical background who will be able to provide a first class customer service and be able to organise, manage and motivate their maintenance teams. The role will also be reporting directly to the Business Unit Leader and will be responsible for managing and growing a portfolio of commercial properties. There are a number of existing clients with long term relationships and there will also be an opportunity to identify new business opportunities. Time will be spent across each of the locations in Central London and the hours of work are Monday to Friday. There will also be the option to work from home as and when needed.
The main duties of the role are as follows:
- Ensure client satisfaction levels are at a constantly high level, leading to development of the contract to increase the portfolio/contract responsibilities.
- Ensure contractual levels are obtained and superseded and an in depth knowledge of the contract is maintained and demonstrated on the internal monthly contractual review meetings with the senior management team.
- Ensure contractually agreed KPIs / SLAs are met.
- Attend strategic contractual/operational meetings with the client on a weekly basis, or as required.
- Ensure successful completion of all reactive and PPM works orders to ensure timely completion and close out, meeting KPIs and SLAs as necessary.
- Provide leadership and management to the site team as necessary.
Applicants for this role must be able to meet the following criteria:
- Recognised apprenticeship and fully electrically or mechanically qualified to recognised level ie C&G, HNC/HND.
- Proven experience and involvement in managing multi-site businesses.
- Financial understanding including P&L and budgets.
- Must be capable of prioritising and solving problems often under pressure, utilising innovative solutions.
- Must be a team player committed to working in a quality and professional environment.
- Strong people management skills.
- Excellent written and verbal communication skills.
Account Manager in London employer: Cbw Staffing Solutions Limited
Contact Detail:
Cbw Staffing Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common questions related to account management and customer service. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to follow up after interviews! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Account Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in managing commercial maintenance contracts and any relevant qualifications. We want to see how your background aligns with what we're looking for!
Showcase Your Skills: In your cover letter, emphasise your strong people management skills and your ability to provide first-class customer service. We love seeing examples of how you've motivated teams and solved problems under pressure.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Cbw Staffing Solutions Limited
✨Know Your Contracts Inside Out
Make sure you have a solid understanding of the contracts you'll be managing. Familiarise yourself with the KPIs and SLAs mentioned in the job description, as well as any specific client requirements. This will show your potential employer that you're not just knowledgeable but also proactive about ensuring client satisfaction.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you motivated your team or resolved conflicts. Being able to demonstrate strong people management skills will be crucial, so have those stories ready to share during the interview.
✨Demonstrate Financial Acumen
Brush up on your financial knowledge, especially regarding P&L and budgeting. Be ready to discuss how you've managed budgets in previous roles and how you can contribute to the financial success of the company. This will highlight your ability to handle the financial aspects of the role effectively.
✨Prepare for Problem-Solving Scenarios
Think of specific challenges you've faced in managing maintenance contracts and how you overcame them. The interviewer may ask you to solve hypothetical problems, so practice articulating your thought process and innovative solutions. This will showcase your ability to prioritise and think on your feet under pressure.
