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- Tasks: Manage helpdesk calls, schedule tasks, and support the team in facilities management.
- Company: Join a leading facilities management company based in Glasgow.
- Benefits: Enjoy a competitive salary, 25 days holiday, and opportunities for career growth.
- Why this job: Be part of a dynamic team and make a real impact in facilities management.
- Qualifications: Previous helpdesk experience and familiarity with CAFM systems are essential.
- Other info: Office-based role with a Monday to Friday schedule.
The predicted salary is between 21600 - 28800 £ per year.
Helpdesk Administrator – Facilities Company – Glasgow – £27k per annum
CBW is currently recruiting for a Helpdesk Administrator looking to take on the next challenge in Facilities Management. One of our key clients is looking for a hardworking, ambitious individual to work in a team.
Details:
Monday to Friday
9:00am to 17:00pm
Office based
Key Responsibilities:
Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
Check and maintain FM Helpdesk Inbox
Schedule reactive and help desk call outs.
Open and close jobs
To review jobs received during the working day and allocate accordingly to Engineers.
Support the Office & Contract Managers in the administration & delivery of departmental objectives
Attending to queries should they arise
General administration support
Chasing and liaison daily
Raising Corrective maintenance tasks following on from PPM completed tasks
Organisation of day-to-day work to ensure that all key tasks are fulfilled
Requirements:
Help Desk Experience
Experience in FM environment
General Administration
CAFM knowledge
Salary & Benefits
– Up to £27,000
– 25 days holiday and 8 bank holidays
– Career progression
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Helpdesk Planner employer: Cbw Staffing Solutions Limited
Contact Detail:
Cbw Staffing Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Planner
✨Tip Number 1
Familiarise yourself with the specific software and tools used in facilities management, particularly CAFM systems. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the facilities management sector. Attend local events or join online forums to connect with others in the field. This can lead to valuable insights and potential referrals for the Helpdesk Planner position.
✨Tip Number 3
Prepare to discuss your previous helpdesk experience in detail. Be ready to share specific examples of how you've effectively managed calls, scheduled tasks, and supported team objectives in past roles.
✨Tip Number 4
Research the company culture and values of the facilities company you're applying to. Tailoring your approach to align with their ethos can make a significant difference in how you present yourself during the interview process.
We think you need these skills to ace Helpdesk Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in helpdesk administration and facilities management. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that relate to the responsibilities listed, such as managing helpdesk inquiries or supporting office managers.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the role, such as communication, organisation, and familiarity with CAFM systems. Provide examples of how you've successfully used these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a helpdesk planner.
How to prepare for a job interview at Cbw Staffing Solutions Limited
✨Know Your Helpdesk Basics
Make sure you brush up on your helpdesk experience and understand the key responsibilities of the role. Be prepared to discuss your previous experiences in managing calls, scheduling tasks, and handling queries effectively.
✨Familiarise Yourself with Facilities Management
Since the role is within a facilities management context, it’s crucial to have a good grasp of FM principles. Research common practices and challenges in the industry so you can demonstrate your knowledge during the interview.
✨Showcase Your Organisational Skills
The job requires strong organisational abilities. Prepare examples of how you've successfully managed multiple tasks or projects simultaneously in your previous roles. This will highlight your capability to handle the day-to-day demands of the position.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, the tools they use for helpdesk management, or opportunities for career progression within the organisation.