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- Tasks: Coordinate engineering schedules and manage customer communications for smooth operations.
- Company: Leading facilities management business in North Lanarkshire.
- Benefits: Salary up to £28,000, 25 days leave, and employee discounts.
- Why this job: Join a dynamic team and enhance your planning skills while making a real impact.
- Qualifications: Strong organisational skills and excellent communication abilities required.
- Other info: Opportunities for professional development and innovative contributions.
The predicted salary is between 28000 - 28000 £ per year.
CBW are looking for an experienced planner working within facilities management to join a leading FM business based in the North Lanarkshire region of Glasgow. This role is responsible for organising engineering workloads, managing customer communications, and ensuring smooth daily operations. The position requires strong coordination skills, accurate reporting, and a proactive approach to maintaining service standards and customer satisfaction.
Key Responsibilities
- Coordinate engineer schedules, balancing planned, reactive, and quoted works to meet operational targets.
- Manage workflow from job creation to completion, ensuring accurate documentation and timely communication with customers and internal teams.
- Handle customer queries, escalations, emails, and phone calls, providing updates and resolving issues where possible.
- Raise purchase orders, liaise with suppliers and subcontractors, and monitor material availability.
- Arrange engineer travel, accommodation, access requests, and equipment hire as required.
- Maintain accurate records across CAFM systems and customer portals, ensuring compliance with all procedures.
- Support reporting requirements and contribute to consistent service-level performance and engineer utilisation.
Person Specification
- Strong organisational, planning, and prioritisation abilities.
- Excellent communication and interpersonal skills, with the ability to liaise across departments and with customers.
- Ability to work autonomously, take ownership, and solve problems efficiently.
- Proficiency with Microsoft Office and other IT systems.
- Dependable, punctual, and capable of maintaining high standards under pressure.
- Open to innovation, contributing ideas to improve processes, systems, and team performance.
Salary & Benefits
- Salary up to £28,000
- 25 days annual leave (+ public holidays)
- Employee discount shopping schemes on major brands and retailers
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes
Contract Support / Planner in Glasgow employer: CBW Ltd
Contact Detail:
CBW Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support / Planner in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the facilities management sector, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to planning and coordination. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've successfully managed workloads or improved processes in previous roles. This will demonstrate your proactive approach and problem-solving abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Contract Support / Planner in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contract Support / Planner role. Highlight your experience in facilities management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your organisational skills and how you've successfully managed workflows in the past. We love a good story!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure to showcase your communication skills in your application. Whether it's through your writing style or examples of past experiences, let us know how you handle customer queries and maintain service standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at CBW Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contract Support / Planner. Familiarise yourself with the key tasks like coordinating engineer schedules and managing customer communications. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised workloads and ensured smooth operations, as this will highlight your suitability for the job.
✨Communicate Effectively
Excellent communication is crucial for this role. Practice articulating your thoughts clearly and confidently. During the interview, be prepared to discuss how you've handled customer queries or escalations in the past, showcasing your interpersonal skills and ability to resolve issues efficiently.
✨Demonstrate Your Proactive Approach
Employers love candidates who take initiative. Think of instances where you've contributed ideas to improve processes or systems in previous roles. Share these examples during your interview to illustrate your proactive mindset and willingness to enhance team performance.