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- Tasks: Act as the go-to person for residents during construction, ensuring smooth communication and resolving concerns.
- Company: Join CBW Ltd, a dynamic company focused on community engagement and impactful construction projects.
- Benefits: Enjoy a competitive salary, company vehicle, and opportunities for career growth in a supportive environment.
- Why this job: Be part of meaningful projects that enhance community relationships while developing your skills in a vibrant team.
- Qualifications: Previous experience in customer-facing roles, strong communication skills, and a full UK driving licence required.
- Other info: Ideal for those passionate about construction and community engagement, with training opportunities available.
The predicted salary is between 24000 - 36000 £ per year.
CBW Ltd Glasgow, Scotland, United Kingdom
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CBW Ltd Glasgow, Scotland, United Kingdom
1 day ago Be among the first 25 applicants
Join to apply for the Construction Liaison Officer role at CBW Ltd
Job Description
Construction Resident Liaison Officer – Glasgow – Up to £30,000 plus company vehicle
A new opportunity for a dedicated Resident Liaison Officer (RLO) to join a construction team. The RLO will play a crucial role in acting as the bridge between residents and the construction team, ensuring clear communication, resolving concerns, and maintaining positive relationships throughout the construction process. This position is ideal for someone with strong interpersonal skills and a background in housing, construction, or community engagement.
Job Description
Construction Resident Liaison Officer – Glasgow – Up to £30,000 plus company vehicle
A new opportunity for a dedicated Resident Liaison Officer (RLO) to join a construction team. The RLO will play a crucial role in acting as the bridge between residents and the construction team, ensuring clear communication, resolving concerns, and maintaining positive relationships throughout the construction process. This position is ideal for someone with strong interpersonal skills and a background in housing, construction, or community engagement.
Key Responsibilities
Serve as the first point of contact for residents, addressing inquiries and concerns related to ongoing construction work.
Communicate project timelines, potential disruptions, and progress updates effectively to residents.
Coordinate and manage resident engagement activities, including meetings, newsletters, and site visits.
Handle complaints and issues sensitively, ensuring timely resolutions and escalating where necessary.
Work closely with site managers, contractors, and local authorities to facilitate smooth project delivery.
Conduct pre-start meetings and site inspections to assess resident needs and potential impacts of the work.
Maintain accurate records of interactions, issues, and resolutions for reporting purposes.
Ensure residents\’ health, safety, and welfare are considered at all stages of the project.
Assist in the development of social value initiatives, fostering positive relationships between the company and the community.
Requirements & Skills
Previous experience in a Resident Liaison Officer or similar customer-facing role in construction, housing, or property services.
Strong communication and interpersonal skills with the ability to handle sensitive situations professionally.
Knowledge of construction processes, housing regulations, and health & safety considerations.
Ability to work independently and as part of a team, with excellent organizational skills.
Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with CRM systems is desirable.
Full UK driving licence and willingness to travel between sites if required.
Benefits
Competitive salary and benefits package.
Opportunity to work on meaningful community-focused projects.
Career development and training opportunities.
Supportive and dynamic work environment.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other, Information Technology, and Management
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Industries
Business Consulting and Services
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Construction Liaison Officer employer: CBW Ltd
Contact Detail:
CBW Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Construction Liaison Officer
✨Tip Number 1
Network with professionals in the construction and housing sectors. Attend local events or join online forums where you can connect with current Resident Liaison Officers or construction managers. This can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 2
Familiarise yourself with the specific projects CBW Ltd is involved in. Understanding their current and past projects will help you speak knowledgeably about their work during any interviews or networking opportunities, showcasing your genuine interest in the company.
✨Tip Number 3
Prepare to demonstrate your interpersonal skills through role-playing scenarios. Since the role requires handling sensitive situations, practice how you would address common resident concerns or complaints, ensuring you convey empathy and professionalism.
✨Tip Number 4
Research local housing regulations and construction processes relevant to Glasgow. Being knowledgeable about these topics will not only boost your confidence but also show potential employers that you are proactive and well-prepared for the role.
We think you need these skills to ace Construction Liaison Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Construction Liaison Officer position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer-facing roles, particularly in construction or housing. Use specific examples to demonstrate your strong interpersonal skills and ability to handle sensitive situations.
Showcase Communication Skills: Since the role requires effective communication with residents and the construction team, include examples of how you've successfully communicated project updates or resolved issues in past roles. This will show that you can bridge the gap between different parties.
Tailor Your Application: Make sure your CV and cover letter are tailored specifically for the Construction Liaison Officer role at CBW Ltd. Use keywords from the job description and align your skills and experiences with what they are looking for.
How to prepare for a job interview at CBW Ltd
✨Showcase Your Communication Skills
As a Construction Liaison Officer, strong communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively. Use examples from past experiences where you successfully managed resident concerns or facilitated communication between teams.
✨Highlight Relevant Experience
Make sure to discuss any previous roles that involved community engagement, housing, or construction. Share specific instances where you resolved issues or improved relationships, as this will show your suitability for the role.
✨Understand the Construction Process
Familiarise yourself with basic construction processes and regulations. Being able to speak knowledgeably about these topics will impress your interviewers and demonstrate your commitment to the role.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask your interviewers. This shows your interest in the position and helps you understand the company culture and expectations better. Consider asking about their approach to resident engagement or how they handle complaints.