At a Glance
- Tasks: Drive digital product innovations and enhance customer acquisition experiences.
- Company: Join American Express, a leader in digital solutions and customer experience.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborate globally and thrive in a fast-paced, innovative environment.
- Why this job: Be part of a dynamic team shaping the future of digital marketing.
- Qualifications: 5-9 years in product management with a focus on digital products.
The predicted salary is between 60000 - 75000 £ per year.
Prospect acquisition via digital channels is one of the largest investment areas at American Express. As part of the broader Enterprise Digital & Data Solutions team focused on International acquisition, you will be responsible for helping to evolve a world class web application that supports International marketing partners and fuels business growth. This team, International Card Shop, manages, develops and innovates our customer acquisition site for both Personal and Small Business prospects.
As a Senior Associate Product Manager, you will support the Product Manager in delivering experience optimizations, new product launches and key capabilities that power the International Shopping experiences, with a focus on our key International markets.
Responsibilities- Drive incremental acquisitions by executing the roadmap for our International prospect acquisition websites.
- Discover opportunities and work with internal teams to identify opportunities to increase value for our channel through their products.
- Prioritize and manage items in the product backlog, with a focus on efficiency and profitability.
- Work with the Product Manager and Marketing to support the site strategy and help deliver business priorities on site.
- Perform root cause analysis around issues, defects, and stakeholder concerns.
- Discover the “why” around stakeholder requests for new features and work with partners to determine tech feasibility, priority and business value.
- Monitor digital trends and technologies to plan the next generation of digital acquisition tools.
- Write feature epics, user stories, sending release notes and documenting product functionality.
- Work with partners across the U.S. and International markets; you will be building relationships and coordinating efforts around the world.
- Desire to be a great product manager; have a passion for digital products and the constantly evolving digital landscape, with a focus on the customer, capability building and technical implementations.
- Analytical mindset; help direct our development efforts by utilizing available data and competitive analysis.
- Meticulous attention to detail written and verbal communication, work documents and tickets.
- Team player mentality; bring teams and partners together to coordinate and align on initiatives.
- 5-9 years experience required working as an Associate/Senior Associate Product Manager within a digital product software development team.
- Prior and relevant experience managing end to end software execution within an agile environment for a digital product.
- Proven experience working within a complex and geographically dispersed stakeholder environment.
- Demonstrated ability to effectively collaborate and build relationships across enterprise levels.
- Demonstrated ability to articulate business requirements into user stories and translate technical specifications into business digestible instructions and guidelines.
- Significant experience of building customer focused experiences and/or scalable global platforms is critical.
- Excellent written and verbal communication skills with good attention to detail.
- Highly organized, self-starter, comfortable working in white space with minimum oversight.
- A strong communicator with a high level of accuracy, clarity and succinctness.
- An ability to work in a deadline driven environment with a fast pace and changing needs.
- Scaled agile processes & principles to effectively collaborate & prioritize in conjunction with other product partners.
- Design thinking processes & methodologies to iteratively ideate, identify customer problems and creative innovative solutions to prototype and test.
- Strong familiarity with tools such as Jira and Rally.
- A keen interest and understanding of research, data, and analytics.
- Experience in matrix organizations and cross-functional environments.
- Experience managing multiple stakeholder objectives.
Associate Product Manager in London employer: CBTS
American Express is an exceptional employer that fosters a dynamic and inclusive work culture, particularly for the role of Senior Associate Product Manager. With a strong emphasis on employee growth and development, team members are encouraged to innovate and collaborate across global markets, ensuring that every voice is heard. The company offers competitive benefits and a commitment to leveraging cutting-edge digital tools, making it an ideal place for those passionate about driving impactful customer experiences in the fast-paced financial services industry.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Product Manager in London
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, or even hit up LinkedIn. The more you engage, the better your chances of landing that Associate Product Manager role.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share your experiences and how you've tackled challenges in product management. Make sure they see your analytical mindset and attention to detail.
✨Ask Smart Questions
During interviews, come prepared with insightful questions about the company’s digital products and strategies. This shows you're genuinely interested and have done your homework, which can set you apart from other candidates.
✨Apply Through Our Website
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Associate Product Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Associate Product Manager role. Highlight your experience in digital product management and how it aligns with the responsibilities mentioned in the job description. We want to see how you can bring value to our team!
Showcase Your Analytical Skills:Since the role requires an analytical mindset, don’t forget to include examples of how you've used data to drive decisions in your previous roles. We love seeing how you’ve tackled challenges and optimised processes using your analytical skills!
Communicate Clearly:Your written communication skills are crucial for this position. Make sure your application is clear, concise, and free of jargon. We appreciate attention to detail, so double-check for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at CBTS
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand American Express's digital products and their market positioning. Familiarise yourself with their International Card Shop and how it drives customer acquisition. This will help you speak confidently about how you can contribute to evolving their web application.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to drive product decisions in your previous roles. Bring examples of how you've performed root cause analysis or identified opportunities for product enhancements. This will demonstrate your analytical mindset and ability to translate data into actionable insights.
✨Emphasise Collaboration and Communication
Since this role involves working with various stakeholders, highlight your experience in building relationships across teams. Share specific instances where your communication skills helped align different departments on a project. This will show that you're a team player who can navigate complex environments.
✨Stay Updated on Digital Trends
Research current digital trends and technologies relevant to customer acquisition. Be ready to discuss how these trends could impact American Express's strategies. Showing that you're proactive about staying informed will reflect your passion for digital products and your commitment to driving innovation.
