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For Companies At a Glance
- Tasks: Review user content and support the community with empathy and accuracy.
- Company: Join a dynamic team focused on creating a safe digital environment.
- Benefits: Competitive salary, performance bonuses, and relocation support for eligible candidates.
- Why this job: Make a real difference in online safety while working remotely from anywhere in Greece.
- Qualifications: Fluent in Spanish and good English skills; customer service experience preferred.
- Other info: Enjoy flexible work-from-home options and a supportive team culture.
The predicted salary is between 1000 - 1200 £ per month.
Location: anywhere in Greece
Work Model: remote
Schedule: Monday-Sunday, rotating shifts between 07:00-22:00
Language: Spanish (C2) + English (B2)
Training: 1 week (paid)
Visa Support: Not provided
Relocation: Provided for candidates relocating from within the EU
Employment Type: Full-time
About the Role
We are seeking a Spanish-speaking Content Review & Community Support Specialist to join our team. In this role, you will help maintain a safe digital environment by reviewing user-reported content, responding to community inquiries, and ensuring compliance with platform policies. You will support users with empathy, accuracy, and professionalism while analyzing trends, identifying risks, and providing insights that improve the overall user experience.
Key Responsibilities
- Assist users by handling inquiries with empathy, accuracy, and timely responses
- Stay informed about platform products, community standards, and policy updates
- Make balanced, well-reasoned decisions based on established guidelines
- Investigate and resolve issues reported on the platform (account support, policy concerns, abusive content review)
- Enforce platform Terms of Use by monitoring reports of potential policy abuse
- Analyze data and identify trends, inefficiencies, or risks in workflows
- Provide high-quality written and verbal support
- Escalate sensitive cases to the appropriate teams
- Use market-specific insights to improve user support processes
- Maintain cultural awareness of the region you support, ensuring consistent and fair policy application
Minimum Requirements
- Language Requirements: Native-level Spanish (C2), Good English communication skills (B2 or approved equivalent test result)
- Analytical Skills: Ability to follow reasoning and analytical testing standards (minimum score based on internal assessment)
- Experience: Up to 1 year of experience in Business Process Outsourcing, customer service, or similar process-driven environments (preferred)
- High cultural awareness regarding the supported market/region
Department Workstreams
You may be assigned to one of several workflow areas, such as:
- Business Integrity (moderately sensitive content)
- Content Moderation (including reviewing images, ads, videos, and comments)
- Intellectual Property Review
- User Support (chat/email)
- Policy Enforcement & Operations
- Product Operations (gathering training data, reviewing videos, etc.)
Compensation & Benefits
- Gross monthly salary: 1,045
- Performance bonus: Up to 160 per month
- Agency contract: Yes
- Brand use: No
Relocation Package (for eligible candidates)
- 2-week hotel accommodation
- Flight ticket (within the EU)
- Airport pickup
- Real estate agency fee covered
- Work-from-home conditions: If relocating: WFH location is Athens; If local: WFH can be anywhere within Greece
Accepted Documents
- EU citizenship
- Full-purpose or Specific-purpose work permit card
- Certificate of Protection (refugees)
Ideal Candidate Traits
- Strong interpersonal and communication skills
- High attention to detail
- Empathy and emotional resilience
- Ability to make sound decisions while following policy guidelines
- Comfort working with potentially sensitive content
- Motivation to contribute to a safer online community
Spanish-Speaking Content Review & Community Support Specialist employer: Cbtalents
Contact Detail:
Cbtalents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spanish-Speaking Content Review & Community Support Specialist
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or other platforms. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the role. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of your past work or experiences that highlight your analytical skills and empathy. This will help us see how you can contribute to our community support efforts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Spanish-Speaking Content Review & Community Support Specialist
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for a Spanish-speaking superstar, make sure your application highlights your language proficiency. Use your native-level Spanish to craft a compelling cover letter and CV that showcases your skills and experience.
Tailor Your Application: We want to see how you fit into our team! Customise your application to reflect the key responsibilities and traits mentioned in the job description. This shows us that you've done your homework and are genuinely interested in the role.
Be Professional Yet Approachable: In your written application, strike a balance between professionalism and a friendly tone. We value empathy and communication skills, so let your personality shine through while keeping it polished.
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your amazing skills and experience right away!
How to prepare for a job interview at Cbtalents
✨Brush Up on Your Spanish and English
Since this role requires native-level Spanish and good English skills, make sure you practice both languages before the interview. Try to engage in conversations or write down responses to common interview questions in both languages to boost your confidence.
✨Know the Platform Inside Out
Familiarise yourself with the platform's community standards, policies, and recent updates. This knowledge will not only help you answer questions more effectively but also demonstrate your genuine interest in the role and the company.
✨Showcase Your Empathy and Decision-Making Skills
Prepare examples from your past experiences where you've had to handle sensitive situations or make tough decisions. Highlight how you approached these scenarios with empathy and professionalism, as these traits are crucial for this position.
✨Be Ready to Discuss Trends and Insights
Think about any trends or issues you've noticed in previous roles related to user support or content moderation. Be prepared to discuss how you would analyse data and provide insights to improve user experience, as this is a key responsibility of the job.
