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For Companies At a Glance
- Tasks: Resolve customer queries and support fraud detection with empathy and efficiency.
- Company: Join a leading banking industry team in vibrant Lisbon.
- Benefits: Health insurance, career development, relocation support, and free Portuguese lessons.
- Why this job: Make a real difference in customers' lives while growing your career.
- Qualifications: Fluent English and at least 12 months of customer service experience.
- Other info: Enjoy sports activities, team events, and the chance to collaborate with industry leaders.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about delivering outstanding customer service and ready for a new adventure in Lisbon? We're looking for a skilled professional to join our team and make a real difference in our customers' lives.
What You'll Do:
- Resolve customer queries via chat, call, or email with empathy and efficiency
- Own customer cases end-to-end, including complex investigations
- Support fraud detection, disputes (e.g., chargebacks), and complaint resolution
- Identify and assist vulnerable customers, escalating when necessary
- Collaborate with peers to improve processes and provide feedback
- Stay agile and responsive to evolving customer and business needs
What You'll Bring:
- Fluent English (C1/C2) and proven customer service experience (preferably in Ireland)
- At least 12 months of experience in fraud, disputes, or complaints handling (Mastercard/Visa rules knowledge a plus)
- A track record of working to performance targets
- Commitment to excellence in customer support and care
Benefits:
- Health insurance from your first day
- Career development and training opportunities
- Relocation support: flight refund & option to live in company-provided apartments
- Annual return flight to your home country (within Europe)
- Free Portuguese lessons, sports activities & team events
- The chance to collaborate with industry leaders
English speaker User Support Coordinator for Banking industry in London employer: Cbtalents
Contact Detail:
Cbtalents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land English speaker User Support Coordinator for Banking industry in London
✨Tip Number 1
Network like a pro! Reach out to people in the banking industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer support and fraud handling. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've resolved complex customer issues in the past. This will demonstrate your ability to own cases end-to-end, just like they want.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace English speaker User Support Coordinator for Banking industry in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the User Support Coordinator role. Highlight your customer service experience and any relevant skills, especially in fraud and disputes handling. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer service and why you’re excited about this role in the banking industry. Let us know how you can make a difference in our customers' lives.
Showcase Your Communication Skills: Since this role involves resolving queries via chat, call, or email, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application to show us you can handle customer interactions effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Cbtalents
✨Know Your Stuff
Make sure you brush up on your knowledge of the banking industry, especially around fraud, disputes, and complaints handling. Familiarise yourself with Mastercard and Visa rules if you can. This will show that you're not just a great communicator but also someone who understands the nuances of the role.
✨Showcase Your Empathy
Since this role involves resolving customer queries, be prepared to demonstrate your ability to empathise with customers. Think of examples from your past experiences where you handled difficult situations with care and understanding. This will highlight your commitment to excellent customer service.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like how you'd handle a complex customer complaint or a fraud case. Practise your responses to these types of questions so you can showcase your problem-solving skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer support, or how they measure success in this role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
