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- Tasks: Support customers via chat and email in a dynamic digital entertainment environment.
- Company: Join a leading international team in the online entertainment industry.
- Benefits: Enjoy competitive pay, bonuses, paid training, and flexible shifts.
- Why this job: Perfect for tech-savvy individuals eager to grow in a multicultural setting.
- Qualifications: Fluent in German (C2) and English (B2), with a passion for customer service.
- Other info: On-site role in Sofia, Bulgaria with part-time options available.
The predicted salary is between 24000 - 36000 £ per year.
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Customer Service Agent (German & English) in Sofia, Bulgaria, London
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Client:
Cbtalents
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
c5d78574712c
Job Views:
3
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
Join a top international team supporting a leading digital entertainment platform!
Were looking for fluent German speakers to handle non-voice customer support (chat & email) in Sofia.
Location: On-site in Sofia, Bulgaria
️ Languages: German (C2/native) + English (B2+)
Shifts: Morning, Late, or Night (transport & bonuses for late hours)
Type: Full-time (Part-time options available)
Whats in it for you:
- Competitive salary package with attractive bonuses
- Paid training + 1 week of nesting
- Work with a multicultural, fast-growing team
Perfect for tech-savvy, customer-focused professionals ready to grow their career!
Apply now and make an impact in the world of online entertainment!
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Customer Service Agent (German & English) in Sofia, Bulgaria employer: Cbtalents
Contact Detail:
Cbtalents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent (German & English) in Sofia, Bulgaria
✨Tip Number 1
Familiarise yourself with the digital entertainment industry. Understanding the trends and challenges in this sector will help you engage more effectively during interviews and demonstrate your passion for the role.
✨Tip Number 2
Brush up on your customer service skills, especially in a non-voice context. Practice responding to common customer queries via chat and email to showcase your ability to handle various situations efficiently.
✨Tip Number 3
Highlight your language skills in both German and English. Be prepared to discuss how you’ve used these languages in previous roles, as this will be crucial for the position.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Tailoring your approach to align with their ethos can significantly increase your chances of making a positive impression.
We think you need these skills to ace Customer Service Agent (German & English) in Sofia, Bulgaria
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements for the Customer Service Agent position. Highlight your relevant experience in non-voice customer support, especially in chat and email.
Tailor Your CV: Make sure your CV reflects your language skills, particularly your fluency in German and English. Include any previous customer service roles and emphasise your ability to work in a multicultural environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your tech-savvy nature. Mention why you are interested in working for this digital entertainment platform and how you can contribute to their team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. Ensure that your documents are well-formatted and professional, as attention to detail is crucial in customer service roles.
How to prepare for a job interview at Cbtalents
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Familiarise Yourself with the Company
Research the digital entertainment platform you’ll be supporting. Understanding their services, values, and customer base will help you tailor your responses and show genuine interest in the company during the interview.
✨Prepare for Customer Scenarios
As a Customer Service Agent, you'll likely face various customer scenarios. Think of examples from your past experiences where you successfully resolved issues or provided excellent service. Be ready to discuss these situations and how you handled them.
✨Ask Insightful Questions
At the end of the interview, you’ll usually have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training processes, or growth opportunities within the company. This shows your enthusiasm and helps you gauge if the role is the right fit for you.
