At a Glance
- Tasks: Assist customers with enquiries and complete casework in a dynamic team environment.
- Company: Join a forward-thinking local government team dedicated to community service.
- Benefits: Enjoy 26.5 days leave, flexible working, and a Local Government Pension Scheme.
- Other info: Flexible working options and opportunities for professional development.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Customer-focused, enthusiastic, with good communication and IT skills.
The predicted salary is between 27132 - 28871 £ per year.
Salary: £27,132 to £28,871 inclusive annual salary plus Local Government Pension Scheme.
Contract: Fixed Term – 12 months.
Hours: Full-time (37 hours per week).
Location: Flexible working options (including hybrid). Offices located in St Albans near the station (London St Pancras 20 minutes), shops and restaurants.
About the role
This is an exciting opportunity to work with the Customer Delivery team, providing excellent customer service to our residents. You will assist customers with a wide range of enquiries by telephone, face‑to‑face or digitally and complete casework, offering you the chance to grow and learn new skills.
About you
We are looking for a customer‑focused, flexible, enthusiastic individual who is a team player, lives our values, and has good communication skills, IT literacy, problem‑solving ability, and a keen willingness to learn.
Our Commitment
Join us in making St Albans City and District better. We put the environment at the heart of every decision, live our values—trust, care, confidence, collaboration, and customer focus—while delivering sustainable services, reducing environmental impact and making a difference.
Benefits
- 26.5 days annual leave (increasing with service) plus bank holidays
- Local Government Pension Scheme
- Flexible working options
- Reimbursement of professional fees
- Comprehensive development and training
- Discounted membership at selected local sports and fitness centres
- Access to discounts and benefits via online platform
Additional Information
Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.
Disclosure Checks: This post is subject to a Basic Disclosure Check.
English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).
Closing date for applications: 11 June 2026. Interviews are scheduled from: w/c 15 June 2026. Candidates who have applied for this role in the last 6 months need not apply again.
Notes: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date and strongly encourage early application.
Customer Delivery Assistant in St Albans employer: CBT Clinics Ltd
As a Customer Delivery Assistant, you will join a dynamic team dedicated to enhancing the lives of St Albans residents through exceptional service. Our flexible working options and commitment to employee development ensure that you can grow your skills while enjoying a supportive work culture that values trust, care, and collaboration. With generous benefits including a Local Government Pension Scheme and access to local fitness discounts, we offer a rewarding environment for those looking to make a meaningful impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Assistant in St Albans
✨Tip Number 1
Get to know the company! Research St Albans City and District, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers face-to-face and over the phone, it’s crucial to sound confident and clear. Try role-playing common customer scenarios with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. This will demonstrate your ability to handle customer enquiries effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep track of your application status easily. Don’t forget to follow up if you haven’t heard back after a week or two!
We think you need these skills to ace Customer Delivery Assistant in St Albans
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Delivery Assistant role. We want to see how you embody our values of trust, care, and customer focus!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect your ability to engage effectively with residents.
Highlight Your Problem-Solving Ability:We love a good problem-solver! Share examples in your application that showcase how you've tackled challenges in the past. This will show us you're ready to handle the diverse enquiries you'll face as a Customer Delivery Assistant.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at CBT Clinics Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you would handle various customer enquiries, both face-to-face and digitally. Think of examples from your past experiences that showcase your problem-solving abilities and communication skills.
✨Show Enthusiasm for the Role
Let your passion for helping others shine through during the interview. Talk about why you’re excited about the opportunity to work with the Customer Delivery team and how you align with their values of trust, care, and collaboration. A positive attitude can make a big difference!
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to think on your feet. Practice answering questions like, 'How would you handle a difficult customer?' or 'What steps would you take to resolve a complaint?' This will help you demonstrate your IT literacy and flexibility in problem-solving.
✨Research the Organisation
Familiarise yourself with the organisation’s commitment to sustainability and community service. Being able to discuss how you can contribute to making St Albans City and District better will show that you’re not just looking for a job, but are genuinely interested in being part of their mission.
