At a Glance
- Tasks: Support the Parking Services Manager in delivering top-notch parking enforcement across the district.
- Company: Join a dynamic local government team focused on community service and operational excellence.
- Benefits: Enjoy flexible working, generous leave, and professional development opportunities.
- Other info: Embrace a fast-paced environment with excellent career growth potential.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in operational leadership and strong IT skills are essential.
The predicted salary is between 42500 - 46871 £ per year.
£42,500 to £46,871 inclusive annual salary + Local Government Pension Scheme
Permanent, Full-time, 37 hours p/w
Flexible working options (including hybrid)
Job Ref: P2545
About the role
We are seeking an Assistant Enforcement Manager to support the Parking Services Manager (Operations) in the coordination and day to day delivery of the Parking Enforcement service across the district. You will be primarily based in the district’s car parks office, with some on‑street and site based activity, and will play a key role in ensuring high standards of compliance, customer service, staff performance and service continuity. The role includes delegated responsibility for operational decision making, workforce planning, rota management and oversight of enforcement activity, as well as acting as the operational lead for the abandoned vehicle service. You will provide supervision and guidance to Civil Enforcement Officers, Senior Civil Enforcement Officers and, when deputising, Supervisors. The role includes responsibility for handling complaints, member enquiries and service escalations, ensuring learning is captured and improvements are made. You will work closely with colleagues and partners to represent the service professionally and help drive continuous improvement. Please note for this role, working hours are not limited to a standard 9–5 and will include mornings and evenings as required.
About you
We are looking for an experienced operational leader who thrives in a fast‑paced, frontline environment and enjoys guiding teams to deliver high‑quality services. Confident and decisive, you will be comfortable managing day‑to‑day operational challenges, balancing competing priorities, and making sound judgements under pressure. You’re a strong communicator with a customer‑focused approach, able to handle complaints, escalations and staff matters with professionalism and fairness. The successful candidate needs to be highly organised and proactive, confident working with data, systems and performance reporting to drive service delivery. You’ll work collaboratively with colleagues at all levels while being trusted to take ownership and exercise delegated authority. Experience from a parking enforcement or similar operational service, including leading or coordinating teams, is essential, as is strong IT skills. You should also have a solid understanding of parking enforcement operations, relevant legislation and codes of practice, along with rota management and resource allocation. You’ll also be confident managing or supporting performance, conduct and attendance issues, and handling member enquiries. You’ll hold the City & Guilds Level 2 Award for Parking Enforcement Officers (or equivalent), alongside a commitment to continuous professional development.
Benefits
- 28.5 days basic annual leave (increasing with service) + bank holidays. (Annual leave will be pro‑rated for anyone who does not have a standard full‑time pattern of 37 hours over 5 days, e.g. part‑timers)
- Local Government Pension Scheme
- Flexible working options
- Staff Parking Permit
- Reimbursement of professional fees
- Comprehensive development and training
- Discounted membership at selected local sports and fitness centres
- Access to discounts and benefits via online platform
Additional Information
- Disability Confident – We guarantee an interview to any applicant disclosing a disability whose application meets all the essential criteria for the post.
- Safeguarding – This post is subject to a Basic Disclosure Check.
- English Fluency – The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.
Assistant Enforcement Manager in St Albans employer: CBT Clinics Ltd
As an employer, we pride ourselves on fostering a supportive and dynamic work environment that prioritises employee well-being and professional growth. With flexible working options, comprehensive training programmes, and a commitment to continuous improvement, our team members are empowered to excel in their roles while enjoying a healthy work-life balance. Located in a vibrant district, we offer unique benefits such as discounted local fitness memberships and a Local Government Pension Scheme, making us an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Enforcement Manager in St Albans
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like CBT Clinics Ltd, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like CBT Clinics Ltd and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Assistant Enforcement Manager in St Albans
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for CBT Clinics Ltd and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at CBT Clinics Ltd
✨Get to Know Public Sector Values
Before your interview with CBT Clinics Ltd, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for CBT Clinics Ltd.
