At a Glance
- Tasks: Lead and coordinate unforgettable events at Hillsborough Castle with a focus on hospitality.
- Company: Join the Historic Royal Palaces team, dedicated to preserving heritage and creating memorable experiences.
- Benefits: Enjoy generous pension contributions, annual pay reviews, and family-friendly policies.
- Other info: Opportunity for career growth in a diverse and inclusive environment.
- Why this job: Be part of a dynamic team that brings extraordinary moments to life in a historic setting.
- Qualifications: Experience in hospitality or operations, with strong leadership and organisational skills.
The predicted salary is between 35000 - 45000 £ per year.
Hours: 36 hours per week, including some weekends and Bank Holidays.
Overview: As Operations & Hospitality Team Lead, you will play a pivotal role in bringing extraordinary moments to life at Hillsborough Castle. From formal dinners and conferences to Investitures, Citizenship Ceremonies, Garden Parties, Gun Salutes, and VIP or overnight stays, you will orchestrate events that are both memorable and meaningful, delivered with warmth, grace, and impeccable attention to detail.
Key Responsibilities:
- Lead, motivate and support the Household and Hospitality teams, fostering a positive, professional working environment.
- Plan and deliver ceremonial, official and stakeholder events to exceptional standards.
- Coordinate staffing, logistics, programme requirements and guest experience across all events and hospitality activities.
- Oversee VIP and overnight experiences, ensuring seamless service and discretion at all times.
- Work collaboratively with colleagues across the estate to deliver multi-departmental events and shared objectives.
- Ensure compliance with all Health & Safety procedures and complete/oversee risk assessments.
- Undertake additional duties as required to support smooth operational delivery.
Benefits:
- Generous employer pension contributions (up to 11%).
- Annual pay reviews and bonuses.
- Critical illness cover and life assurance.
- Family-friendly policies and benefits.
- Staff discounts and membership to all palaces.
Qualifications & Experience:
- Experience in hospitality or operational delivery, ideally supported by relevant qualifications (Hospitality Management, Event Management, Business Administration or Hotel Management).
- Proven experience planning and executing complex or high-profile events.
- Demonstrated ability to supervise, train and develop staff.
- Excellent organisational and logistical skills with meticulous attention to detail.
- Strong communication and interpersonal skills, with confidence engaging diverse stakeholders.
- Ability to remain calm, professional and decisive under pressure.
- Understanding of Health & Safety processes and risk assessment procedures.
- 3+ years’ experience leading hospitality or operational teams in high-profile or service-driven environments.
- Experience within heritage, cultural or historic settings.
- Experience managing VIP accommodation or guest stays.
- Awareness of ceremonial protocols and/or heritage conservation considerations.
- A proactive approach with a continuous improvement mindset.
EEO Statement: Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.
Safeguarding: We are also committed to high-quality safeguarding practices and to ensure everyone is kept safe in our palaces. We have procedures in place to ensure this commitment is delivered and will deal firmly and swiftly with anyone representing our organisation who does not meet our required standards.
Operations & Hospitality Team Lead employer: CBT Clinics Ltd
At Historic Royal Palaces, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and fosters professional growth. As the Operations & Hospitality Team Lead at Hillsborough Castle, you will enjoy generous benefits including substantial pension contributions, annual pay reviews, and family-friendly policies, all while orchestrating memorable events in a historic setting that celebrates heritage and community. Join us to make a meaningful impact while working alongside passionate colleagues dedicated to delivering extraordinary experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Operations & Hospitality Team Lead
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality and events industry, especially those who have experience with high-profile events. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Showcase your skills! When you get the chance to meet potential employers, whether at networking events or casual meet-ups, be ready to talk about your experience in leading teams and executing complex events. Make it memorable!
✨Tip Number 3
Be proactive! If you see an event or project that aligns with your skills, don’t hesitate to reach out to the organisation directly. Express your interest and how you can contribute to their success—this shows initiative and enthusiasm.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Tailor your application to highlight your experience in hospitality and operational delivery, and let us know how you can bring extraordinary moments to life.
We think you need these skills to ace Operations & Hospitality Team Lead
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for hospitality shine through! Share specific examples of how you've created memorable experiences in past roles. We want to see that you genuinely care about making every event special.
Be Detail-Oriented:Attention to detail is key in this role, so make sure your application reflects that. Double-check for any typos or formatting issues, and ensure your experience aligns with the job description. We appreciate a polished application!
Highlight Your Leadership Skills:As a Team Lead, you'll be guiding others, so don’t forget to showcase your leadership experience. Talk about how you've motivated teams or managed events successfully. We love to see candidates who can inspire and support their colleagues!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get all the info you need about the role. Plus, it shows us you're serious about joining our team at Hillsborough Castle!
How to prepare for a job interview at CBT Clinics Ltd
✨Know Your Events Inside Out
Familiarise yourself with the types of events that Hillsborough Castle hosts. Whether it's a formal dinner or a VIP overnight stay, understanding the nuances of each event will help you demonstrate your expertise and passion during the interview.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in leading and motivating teams. Prepare examples of how you've fostered a positive working environment and successfully managed staff in high-pressure situations. This will highlight your ability to lead the Household and Hospitality teams effectively.
✨Emphasise Attention to Detail
Since this role requires impeccable attention to detail, come prepared with specific examples of how you've ensured quality and precision in past events. Discuss any systems or processes you've implemented to maintain high standards.
✨Understand Health & Safety Protocols
Brush up on health and safety procedures relevant to hospitality and event management. Be ready to talk about your experience with risk assessments and how you've ensured compliance in previous roles, as this is crucial for the position.
