At a Glance
- Tasks: Assist customers with enquiries and complete casework in a dynamic team environment.
- Company: Join a forward-thinking organisation dedicated to improving St Albans City and District.
- Benefits: Enjoy 26.5 days annual leave, flexible working, and professional development opportunities.
- Other info: Disability Confident employer with a commitment to inclusivity and growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Customer-focused, enthusiastic, and good communication skills are essential.
The predicted salary is between 27132 - 28871 £ per year.
Salary: £27,132 to £28,871 inclusive annual salary plus Local Government Pension Scheme.
Contract: Fixed Term – 12 months.
Hours: Full-time (37 hours per week).
Location: Flexible working options (including hybrid). Offices located in St Albans near the station (London St Pancras 20 minutes), shops and restaurants.
About the role
This is an exciting opportunity to work with the Customer Delivery team, providing excellent customer service to our residents. You will assist customers with a wide range of enquiries by telephone, face‑to‑face or digitally and complete casework, offering you the chance to grow and learn new skills.
About you
We are looking for a customer‑focused, flexible, enthusiastic individual who is a team player, lives our values, and has good communication skills, IT literacy, problem‑solving ability, and a keen willingness to learn.
Our Commitment
Join us in making St Albans City and District better. We put the environment at the heart of every decision, live our values—trust, care, confidence, collaboration, and customer focus—while delivering sustainable services, reducing environmental impact and making a difference.
Benefits
- 26.5 days annual leave (increasing with service) plus bank holidays
- Local Government Pension Scheme
- Flexible working options
- Reimbursement of professional fees
- Comprehensive development and training
- Discounted membership at selected local sports and fitness centres
- Access to discounts and benefits via online platform
Additional Information
Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.
Disclosure Checks: This post is subject to a Basic Disclosure Check.
English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.
Closing date for applications: 11 June 2026.
Interviews are scheduled from: w/c 15 June 2026.
Candidates who have applied for this role in the last 6 months need not apply again.
Notes: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date and strongly encourage early application.
Customer Delivery Assistant employer: CBT Clinics Ltd
As a Customer Delivery Assistant, you will be part of a dynamic team dedicated to enhancing the lives of residents in St Albans City and District. Our commitment to sustainability and community values creates a supportive work culture where your contributions are valued, and opportunities for professional growth abound. With flexible working options, generous leave, and a focus on employee development, we offer a rewarding environment for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand their values and how you can fit in, which is super important for a customer-focused role like this.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers face-to-face and over the phone, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues. This will demonstrate your ability to handle customer enquiries effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Customer Delivery Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Delivery Assistant role. We want to see how you embody our values of trust, care, and customer focus!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect your ability to converse easily with the public.
Highlight Your Problem-Solving Ability:We love a good problem-solver! Share examples in your application that showcase how you've tackled challenges in the past. This will help us see your potential to assist our residents effectively.
Apply Early!:Don’t wait until the last minute to submit your application. We encourage early applications as we may close the vacancy sooner than the deadline. Plus, it gives you a better chance to shine!
How to prepare for a job interview at CBT Clinics Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Delivery Assistant role. Familiarise yourself with the key responsibilities and how they align with the values of the company. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Communication Skills
Since this role involves assisting customers through various channels, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, whether face-to-face or digitally. This will highlight your ability to engage with residents confidently.
✨Demonstrate Problem-Solving Ability
Think of specific instances where you've successfully resolved customer issues or challenges. Be ready to discuss your thought process and the steps you took to find a solution. This will showcase your problem-solving skills, which are crucial for this position.
✨Emphasise Your Willingness to Learn
The job description mentions a keen willingness to learn as a key trait. Share examples of how you've embraced new skills or adapted to changes in previous roles. This will show that you're not just a team player but also someone who is eager to grow within the company.
