At a Glance
- Tasks: Provide top-notch IT support to users across EMEA, both onsite and remotely.
- Company: Join a dynamic team of IT professionals in a collaborative environment.
- Benefits: Competitive pay, hybrid work options, and opportunities for continuous learning.
- Other info: Great career growth potential in a fast-paced, tech-driven environment.
- Why this job: Be part of exciting projects and enhance user experiences with cutting-edge technology.
- Qualifications: Experience in IT support, strong problem-solving skills, and a passion for technology.
The predicted salary is between 35 - 35 £ per hour.
IT Support +12 months + +Predominantly on site in Reading - some hybrid work +£30-£35 ph +Inside IR35 Role overview You’ll work closely with a small, experienced group of IT professionals providing high-quality, customer-focused IT support to end users across the EMEA region.
The role is hands-on and varied.
Support is delivered face to face, remotely, and through collaboration with global IT teams.
You’ll handle day-to-day support, contribute to projects, and help keep our office and user environments running smoothly.
We’re looking for someone who enjoys solving problems, cares about user experience, has a "can do / can learn" attitude and wants to keep learning as technology evolves.
- What you’ll do
- Provide professional, friendly IT support to end users, both onsite and remotely
- Manage incidents, requests, and tasks through Service Now, Microsoft Teams, and email
- Resolve hardware, software, and connectivity issues across Windows, mac OS, and mobile devices (primarily i OS)
- Perform IMAC activities such as new starter setups, desk moves, equipment swaps, and decommissioning
- Support office IT operations, including meeting rooms, peripherals, and shared spaces
- Assist with local and regional IT projects, from office changes to infrastructure refreshes
- Ship / Send equipment via courier services as and when required
- Contribute to documentation and knowledge articles to improve support quality and consistency
- Provide remote hands support when required, including basic datacentre or comms-room tasks
- Technology and tools
- Windows and mac OS endpoints
- Microsoft 365 (Teams, Outlook, One Drive, Share Point)
- Mobile device management tools such as Intune or Jamf
- Service Now or comparable ITSM platforms
- Basic networking concepts (TCP/IP, DNS, DHCP)
- Backup and data protection solutions
- Exposure to Azure or AWS is a plus
AI and automation mindset You don't need to be an AI expert.
We value curiosity and practical thinking.
You should be interested in how AI tools can improve productivity, support workflows, and assist with troubleshooting using platforms such as Microsoft 365.
- What we’re looking for
- "Can Do / Can Learn" attitude
- Strong customer service and communication skills
- Calm, structured problem-solving under pressure
- Good time management and prioritisation
- Ability to work independently and as part of a team
- Genuine interest in technology and continuous learning
- Experience supporting users in an enterprise environment
- Fluent English Experience and background
- Several years of experience in IT support or workplace technology
- Experience in a global or multi-site organisation is an advantage
- Familiarity with ITIL concepts is beneficial
- Relevant degree or equivalent experience
- #J-18808-Ljbffr
IT Support in Reading employer: CBSbutler
At CBSbutler, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles. As a Senior Manufacturing Engineer in Larkhill, you will benefit from continuous professional development opportunities, competitive compensation, and a supportive environment that values your contributions to driving efficiency and quality in manufacturing processes. Join us to be part of a forward-thinking team dedicated to excellence and growth.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support in Reading
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CBSbutler values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CBSbutler might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CBSbutler!
✨Direct Apply to CBSbutler
Let's not forget to apply directly through the CBSbutler website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support in Reading
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CBSbutler.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CBSbutler. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CBSbutler
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
