At a Glance
- Tasks: Manage technical service delivery and drive incident resolution across engineering teams.
- Company: Join a high-profile technical environment in the Defence sector.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Active SC clearance needed; open to diverse backgrounds beyond Defence.
- Why this job: Make a real impact by improving IT services and processes in a dynamic setting.
- Qualifications: Experience in IT Service Management and strong knowledge of ITIL processes required.
The predicted salary is between 57704 - 70528 £ per year.
Technical Service Delivery Manager - Defence Hybrid - occasional onsite attendance at key sites across UKUp to 675 inside ir35Active SC clearance - Sole British nationals only We're looking for an experienced Technical Service Delivery Manager to join a high-profile technical environment, working across multiple engineering teams and wider internal and supplier functions.
This is a hands-on service management role where you'll be responsible for driving effective service delivery, managing complex incidents and problems, improving ITIL processes and ensuring technical issues are progressed through the appropriate escalation routes.
You'll work closely with three engineering teams, acting as the bridge between technical teams, stakeholders and suppliers to ensure services remain effective, resilient and continuously improving.
What you'll be doing Managing Incident, Problem and Change Management across multiple technical teams.
Driving complex technical incidents through to resolution and ensuring effective escalation.
Leading root-cause analysis and identifying preventative actions for recurring problems.
Working with engineering teams and suppliers to resolve complex technical issues.
Reviewing and improving end-to-end technical and business processes.
Providing guidance to engineering teams on ITIL and service management best practice.
Monitoring service performance, identifying trends and driving continual service improvements.
Managing stakeholder communications around incidents, risks, issues and service performance.
Supporting the transition of new and enhanced technical services into operational environments.
Identifying opportunities to improve processes, ways of working and technical service delivery.
Working within modern technical environments incorporating Cloud, Big Data and AI technologies.
What we're looking for Strong experience in Technical Service Delivery, IT Service Management or Service Operations.
Strong practical knowledge of ITIL processes.
Proven experience across Incident, Problem and Change Management.
Experience managing technical escalations and coordinating multiple engineering teams.
Strong process mapping and continuous improvement experience.
Excellent stakeholder management and communication skills.
Ability to understand complex technical issues and translate them into clear business and service impacts.
Experience working with cloud hosting environments, Big Data and/or AI technologies.
Comfortable working with technical teams, suppliers and senior stakeholders.
Active SC clearance is essential.
Sole British nationality is required.
Defence experience is not essential You don't need to have worked in Defence to be considered for this opportunity.
We're also interested in Service Delivery professionals from other complex, regulated, secure or technically demanding environments who can demonstrate strong ITIL, Incident, Problem and Change Management experience.
If this role is of interet apply now or email your CV to me at laura. fitzgerald@cbsbutler. com
Technical Service Delivery Manager in London employer: CBSbutler
Join a dynamic and supportive team as a Senior Workday Consultant in either our Manchester or Inverness offices, where we prioritise employee growth and development. Our collaborative work culture fosters innovation and offers unique opportunities to engage with global enterprise clients on complex HR transformations. Enjoy a competitive benefits package and the chance to mentor junior consultants while working in a vibrant environment that values your expertise.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Delivery Manager in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CBSbutler values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CBSbutler might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CBSbutler!
✨Direct Apply to CBSbutler
Let's not forget to apply directly through the CBSbutler website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Service Delivery Manager in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CBSbutler.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CBSbutler. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CBSbutler
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
