At a Glance
- Tasks: Lead IT service management for a high-profile Ministry of Defence programme.
- Company: Join a dynamic team supporting the MoD with innovative IT solutions.
- Benefits: Competitive daily rate, hybrid work model, and opportunities for professional growth.
- Other info: Work in a multi-supplier ecosystem with excellent career advancement potential.
- Why this job: Make a real impact in a secure environment while driving IT service excellence.
- Qualifications: Active SC clearance and strong ITSM leadership experience required.
The predicted salary is between 57704 - 70528 £ per year.
We are seeking an experienced Service Management Lead (ITSM) to support a high‑profile Ministry of Defence programme, delivering a new style of IT service model within a secure and complex environment. This is a key leadership role responsible for driving end‑to‑end IT service management, ensuring alignment with MoD standards, and embedding best practice across a multi‑supplier ecosystem.
Key Responsibilities
- Lead the design, implementation, and optimisation of ITSM processes (Incident, Problem, Change, Request, Service Level Management)
- Act as the primary interface between technical teams, suppliers, and MoD stakeholders
- Ensure service delivery aligns with MoD policies, security standards, and operational objectives
- Drive service performance, governance, and reporting (SLAs, OLAs, KPIs)
- Own Major Incident Management, ensuring effective resolution and stakeholder communication
- Oversee change control and service transition processes
- Manage multi‑vendor / SIAM environments, ensuring seamless service integration
- Champion ITIL best practice and continuous service improvement (CSI)
- Maintain documentation and support audit and compliance requirements within a secure environment
Required Skills & Experience
- Active SC Clearance (essential)
- Proven experience working on Ministry of Defence (MoD) programmes (essential)
- Strong background in IT Service Management leadership roles
- Deep understanding of ITIL frameworks (v3/v4)
- Experience operating within secure, regulated environments
- Demonstrable experience managing multi‑supplier / SIAM delivery models
- Strong stakeholder management skills across technical and non‑technical audiences
- Experience with ITSM tools (e.g., ServiceNow, Remedy, Jira)
Service Management Lead in Corsham employer: CBSbutler
At CBSbutler, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles. As a Senior Manufacturing Engineer in Larkhill, you will benefit from continuous professional development opportunities, competitive compensation, and a supportive environment that values your contributions to driving efficiency and quality in manufacturing processes. Join us to be part of a forward-thinking team dedicated to excellence and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Service Management Lead in Corsham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CBSbutler values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CBSbutler might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CBSbutler!
✨Direct Apply to CBSbutler
Let's not forget to apply directly through the CBSbutler website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Management Lead in Corsham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CBSbutler.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CBSbutler. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CBSbutler
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
