At a Glance
- Tasks: Lead a team, manage customer complaints, and foster a collaborative culture.
- Company: Join a dynamic financial services company focused on people development.
- Benefits: Competitive salary, supportive environment, and opportunities for personal growth.
- Other info: Embrace diversity and enjoy a workplace that values every individual.
- Why this job: Make a real difference by helping others and leading a passionate team.
- Qualifications: Experience in people management and a strong customer service background.
The predicted salary is between 29700 - 36300 £ per year.
What we’re looking for in a Compliance Officer/Team Leader
- A proven track record in people development and management.
- Customer oriented first and foremost, someone that is passionate and empathetic.
- Team player who has a genuine interest in helping others.
Someone that will lead by example, be friendly and approachable, and demonstrate a “can do” attitude.
Helping to develop a culture of working together.
- Someone that has excellent communication skills; especially being a good listener and able to understand customer and colleague needs.
- An analytical approach, able to simplify complex situations and then apply sound judgement to resolve problems.
- Conscientious and reliable individual who is self-motivated.
- Open and trustworthy, who clearly values diversity within a team, and can see the strengths in all individuals.
- And of course, a keen eye for detail and high levels of accuracy, solid administration, and IT skills with good knowledge of MS office, including excel and Power Point for reporting and presentations.
Responsibilities of Compliance Officer/Team Leader
- Responsible for the day-to-day management of a team of up to 6 colleagues.
- Managing and distributing QA workload across the team to ensure ongoing colleague competence, ensuring that customer complaints are identified, captured and resolved effectively ensuring a fair and accurate outcome to our customers.
- Lead, motivate and recognize colleagues through open and honest communication.
- Monitor and review individual colleague and team progress against business objectives.
- Through regular coaching, enhance and improve colleague performance, where applicable proactively identifying performance and/or conduct related issues and managing these in line with the department’s training and competency framework.
- Pro-actively build and maintain relationships between teams and departments.
- Use a wide range of communication tools (including Huddles/Stand-Ups, Buzz Sessions, Team Meetings) to effectively communicate business expectations, provide updates and positively promote business and process change, ensuring colleagues have the confidence to always provide excellent service to customers.
- Encourage an environment where regular feedback from colleagues is gathered, listened to and actioned to help continuous improvement.
Some of the essential skills and experience that we require a candidate to have includes but not limited to:
- People Management including Coaching is essential.
- Experience of complaints and/or escalation management is key.
- Experience within Financial Services, or other regulated environment is highly desirable.
- Contact Centre experience would be extremely advantageous.
- Experience of dealing with vulnerable customers also highly desirable.
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Compliance Officer employer: CBSbutler
Join a dynamic and supportive team as a Senior Workday Consultant in either our Manchester or Inverness offices, where we prioritise employee growth and development. Our collaborative work culture fosters innovation and offers unique opportunities to engage with global enterprise clients on complex HR transformations. Enjoy a competitive benefits package and the chance to mentor junior consultants while working in a vibrant environment that values your expertise.
StudySmarter Expert Advice🤫
We think this is how you could land Compliance Officer
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like CBSbutler looking for candidates who are engaged and informed.
We think you need these skills to ace Compliance Officer
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at CBSbutler. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at CBSbutler
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with CBSbutler’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
